Research Project Support Officer (NWCPCR) – SEE-SAFE (50%FTE)

School of Computer Science and Engineering, Bangor University; Bangor; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

The successful candidate will join the SEE‑SAFE study team at Bangor University to provide research support for WP3 (Translation into Policy and Practice). You will coordinate stakeholder engagements, manage interviews, organise workshops, and liaise with researchers, policy makers and external partners across Wales and beyond.

You will contribute to reports, publications and policy briefs, with occasional travel within the UK.

Qualifications

• Undergraduate degree (2:1 or higher) in a relevant subject.
• UK Driving licence or ability to travel to various locations as needed.
• Enhanced DBS check satisfactory.
• On-site requirement with 60% minimum on-site time; hybrid working option.

Responsibilities

• Conduct stakeholder mapping and approximately 20 elite stakeholder interviews.
• Organise cross-sector stakeholder workshop and manage logistics.
• Liaise with wider study team, stakeholders and external organisations.
• Contribute to written reports, publications and policy-facing outputs.
• Support WP3 delivery and overall project coordination.

Skills

Organisational skills

Communication skills

IT skills

Stakeholder liaison

Relationship building

Education

Undergraduate degree (2:1 or higher)

Postgraduate degree desirable

Tools

NVivo

Job description

Job Number

BU04133

School/Department

North Wales Medical School

Grade

6

Salary Information

Starting Salary: £31,236 p.a. pro rata

Contract Duration

until 30/09/2028

Responsible to

Clinical Senior Lecturer

Closing Date

30-11-2026

The post holder will be expected to conduct a range of research activities including stakeholder mapping, organisation and administration of approximately 20 elite stakeholder interviews and a cross‑sector stakeholder workshop, qualitative data management and analysis, reporting on progress, and servicing project meetings. The post holder will also be responsible for liaising with the wider study team, stakeholders and other outside organisations as directed by the Lead Applicant. The post holder will be required to contribute towards written reports to the study funder, publication in peer‑reviewed journals and conference proceedings, and to the co‑production of policy‑facing outputs.

Candidates will be educated to Undergraduate degree level (upper second class or higher) in a relevant subject as well as hold a UK Driving licence or alternative ability to travel to various locations as needed to undertake the duties of the role successfully.

The successful candidate will also form part of the wider NWCPCR team and will be expected to attend departmental meetings and contribute to the work of the Centre.

The ability to communicate in Welsh is desirable for this post.

This post is subject to a satisfactory enhanced Disclosure & Barring Service check.

The successful candidate will be expected to commence as soon as possible and the post is available until 30/09/2028.

This role will be located on campus at Bangor. Through our Dynamic Working framework there will also be the option to spend some time working remotely (although remaining in the UK) to support work‑life balance; the post holder will, however, be expected to work on site for a minimum of 60% of their contracted time. This will be discussed further with candidates at interview.

Closing date for applications: 30 November 2026.

Prospective applicants are encouraged to contact the following for informal discussions regarding the post: Dr Rebecca Payne, Lead Applicant ([e-mail]).

Committed To Equal Opportunities.

Overview

The successful candidate will join the SEE‑SAFE study team from the outset of the project to provide research support alongside the wider team. SEE‑SAFE (Understanding and Reducing Visual Distortion in Clinical Image Transfer and Video Consultations) is a two‑year, mixed‑methods patient safety study funded by the Health and Care Research Wales Integrated Funding Scheme and led by Dr Rebecca Payne (Clinical Senior Lecturer, North Wales Medical School, Bangor University) and Professor Zengbo Wang (School of Computer Science and Engineering, Bangor University).

The successful applicant will be responsible for working with Dr Payne and the wider study team to ensure the smooth day‑to‑day running of the study.

The study addresses the growing use of patient‑generated images and video in remote consultations across primary care, urgent and unscheduled care, and specialist services. Clinical decisions are increasingly informed by visual data captured on consumer smartphones and transmitted through platforms that were not designed for diagnostic accuracy. Lighting, camera hardware, device settings, bandwidth, compression and software‑based image enhancement can all distort clinically important cues such as colour, texture, size and contrast, with particular risks for people with darker skin tones and those who are digitally excluded.

SEE‑SAFE will generate the evidence needed to define when visual quality is sufficient for safe clinical use, and translate that evidence into practical standards and guidance for NHS Wales and wider health systems.

The study comprises three integrated work packages: WP1 (experimental quantification of image and video fidelity, led by Professor Wang); WP2 (retrospective analysis of NHS patient safety incident reports using the PISA classification system, led by Dr Joy McFadzean, Cardiff University); and WP3 (translation into policy and practice, led by Dr Payne). The postholder will support Dr Payne in the delivery of WP3 and in the overall coordination of the project.

Project

SEE‑SAFE: Understanding and Reducing Visual Distortion in Clinical Image Transfer and Video Consultations.

The way people in Wales access healthcare has changed significantly in recent years. Patients now routinely speak to clinicians by telephone or video and send photographs of their health concerns; these tools are also used when patients contact 111 and 999, and in the provision of healthcare to military personnel. For many people this is more convenient, saving time and travel costs, and it is especially helpful for those living far from towns or hospitals.

However, what clinicians see on screen may not reflect what is in front of the camera. Poor lighting, low camera quality, slow internet connections and automatic image “enhancement” can smooth skin, alter colours and obscure important signs of illness, such as jaundice, cyanosis or a rash. These risks are greater for people with darker skin, for children and older adults, and for anyone who finds it difficult to describe their symptoms, particularly where the consultation is not in their first language. Despite widespread adoption of image‑enabled care, there is currently little empirical evidence defining when visual quality is sufficient for safe clinical use, and no agreed minimum standards or guidance for clinicians or patients.

SEE‑SAFE will experimentally quantify how image and video fidelity are affected by environmental, device‑related and software‑related factors (WP1); examine real‑world safety implications through retrospective analysis of NHS patient safety incident reports (WP2); and translate these findings, through qualitative engagement with clinicians, service leaders, policymakers, regulators, patient advocates and industry stakeholders, into minimum image quality standards, clinician decision‑support checklists, patient‑facing guidance in Welsh and English, and policy briefs (WP3). Public and patient partners are embedded throughout the project through a Public and Patient Advisory Group.

Purpose of the Job

To be responsible for the co‑ordination and delivery of Work Package 3 (Translation into Policy and Practice) of the SEE‑SAFE study, and to support the Lead Applicant in the overall management and delivery of the project.

Main Duties and Responsibilities

• Support the Lead Applicant with the day-to-day running of the study.
• Undertake and maintain formal stakeholder mapping, including identification of stakeholders across policy, regulation, clinical leadership, professional bodies, industry and patient advocacy, and maintenance of the allocation of named relationship holders.
• Organise and administer approximately 20 semi-structured elite stakeholder interviews, including scheduling, distribution of participant information, consent processes, recording, and management of transcription.
• Organise the cross-sector stakeholder workshop, including invitations, logistics, preparation of accessible presentation and breakout materials, facilitation support and structured capture of discussion outputs.
• Support follow-up implementation activity, including bilateral meetings and task-and-finish groups with key organisations.
• Manage qualitative data, including anonymisation, quality assurance of transcripts, secure storage in accordance with the study's information governance arrangements, and management of the NVivo project.
• Contribute to reflexive thematic analysis of interview transcripts, workshop outputs and task-and-finish group materials, including iterative coding and collaborative interpretation with the wider team.
• Contribute to the co-production and drafting of study outputs, including clinician checklists, patient-facing guidance in Welsh and English, technical and standards-focused materials, and policy briefs.
• Support the preparation and submission of ethical and regulatory documentation, including IRAS submissions and subsequent amendments, and maintain study documentation and the study file.
• Service project governance meetings, including the monthly Project Management Group, weekly work package operational meetings, and the quarterly External Advisory Group and Public and Patient Advisory Group: preparing agendas, papers, minutes and action logs.
• Monitor and report on progress against milestones and the study Gantt chart, and support the maintenance of the risk register.
• Prepare and present updates on progress at funder meetings and project management meetings.
• Support Public and Patient Involvement and Engagement activity in conjunction with the PPIE lead and the Public Research Partner Co-applicant.
• Liaise with collaborators across Bangor University, Cardiff University, Betsi Cadwaladr University Health Board, the Welsh Ambulance Services NHS Trust and Defence Medical Services, and with external stakeholders as directed.
• Support dissemination activity, including the project webpage, plain-language summaries, professional networks and social media posting.

Other Duties And Responsibilities

• Work in adherence to current Good Clinical Practice and GDPR guidelines, University information governance requirements and study standard operating procedures.
• Contribute to written outputs including reports to the funder and publications in peer-reviewed journals.
• Contribute to conference proceedings including presentation of study findings.
• Play an active role in the North Wales Centre for Primary Care Research, and North Wales Medical School including attending the weekly INSPIRE meeting and contributing to the supervision and mentoring of undergraduate students. This will involve occasional travel to Bangor University’s Wrexham campus
• The post holder will be expected to participate in performance review and developmental activities.
• The post holder will be expected to comply with the University's equality policies and statements, Dignity at Work and Study Policy and the University's Welsh Language Scheme.
• The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
• The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.

Person Specification

Qualifications/Training

Essential

• Undergraduate degree (upper second class or higher) in a relevant subject.

Desirable

• A Postgraduate degree in a relevant subject.

Experience/Knowledge

Essential

• Experience of working within a team.
• Experience of working on own initiative, managing and prioritising own workload.
• Understanding of confidentiality and data protection.

Desirable

• Understanding of research methodologies relevant to the post, including experience of qualitative methods.
• Experience of delivering projects to target.
• Experience of working within a multidisciplinary research team or large organisation.
• Experience of qualitative research, including conducting or supporting semi-structured interviews and the use of qualitative analysis software such as NVivo.
• Experience of stakeholder engagement, co-production or policy-facing research.
• Experience of organising workshops, events or committee meetings, including minute‑taking and action tracking.
• Experience of working in research specific to primary care, urgent or unscheduled care, digital health or patient safety.
• Experience of writing for publication or contributing to funding applications.
• Experience of report writing and preparing presentations for dissemination.
• Experience of recruiting research participants, collecting data and managing complex data sets in health or social care settings.
• Evidence of publication in peer‑reviewed journals.

Skills/Abilities

Essential

• Excellent organisational skills; able to manage own work and to work without direct supervision, prioritising own workload to meet tight deadlines and project targets.
• Ability to work under pressure and to assume responsibility and use initiative.
• Excellent communication skills at a range of levels, conveying information in academic and non-academic contexts, including with senior stakeholders.
• Excellent IT skills.
• Able to build good relationships with colleagues and to work well as part of a team.

Desirable

• Excellent generic research skills.
• Excellent writing skills.
• Ability to use appropriate databases and software packages.
• Understanding of research processes.

Other

Essential

• Driving licence or alternative ability to travel to various locations as needed to undertake the duties of the role successfully.
• Ability to demonstrate an understanding of the bilingual nature of the institution and the area.
• Ability to work on site at Bangor for a minimum of 60% of contracted time, on Mondays, Tuesdays and either half day Wednesdays or alternate Wednesdays.
• This post is subject to a satisfactory enhanced Disclosure & Barring Service check.

Desirable

• Ability to communicate in Welsh.

General

The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.

General

The University has recently achieved a Race Equality Charter Bronze award reflecting our commitment to building an inclusive and equitable society for black, Asian and minoritised ethnic staff.

We are proud to be a Disability Confident employer.

We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.

All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.

We have a legal responsibility to ensure that you have the right to work in the UK before you can start working for us. When you apply for this post you will be required to explain the basis upon which you believe you will able to live and work in the UK legally on the commencement date of the role should your application be successful. If you do not have the right to work freely in any position in the UK already, any offer of employment we will make to you will be subject to you obtaining a right to work visa. The following link provides information on the various visa routes into employment and the eligibility requirements (including switching visa status where permissible) https://www.gov.uk/browse/visas-immigration/work-visas. If you are successful in your application we will discuss visa options with you at the time of making the offer of employment.

Candidates should also note that they may be required to apply for an ATAS certificate (Academic Approval Technology Scheme) from the Counter‑Proliferation and Arms Control Centre of the Foreign, Commonwealth and Development Office before being able to apply for a visa - https://www.gov.uk/guidance/academic-technology-approval-scheme

Disclosure & Barring Service

This post is subject to a satisfactory enhanced Disclosure & Barring Service check.

As Bangor University meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure & Barring Service (DBS) before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions. DBS checks will be updated every 3 years.

Candidates should note that the University uses an external Umbrella body to process DBS checks. As such you should be aware that, if successful in your application, your name and e-mail contact details will be shared with the Umbrella body in order that they may contact you to start the application process.