Research and Quality Assurance Specialist

Birmingham Children’s Trust Limited; Birmingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 30 days + bank holidays

Free on-site parking

Internal employee benefits scheme

Flexible and hybrid working

LG Pension scheme

Job summary

Birmingham Children’s Trust Limited is seeking a Research and Quality Assurance Specialist to analyse data from feedback, service user experiences, and performance against KPIs, and to translate findings into actionable recommendations for service improvement. The role focuses on both qualitative and quantitative analysis and requires clear communication to diverse audiences.

Ideal candidates will have a degree-level education (or equivalent), strong relationship-building skills, and a

Qualifications

• Educated to degree level (or equivalent) with relevant post-qualification experience.
• Can build and maintain effective working relationships with a variety of internal colleagues, teams and partner organisations.
• Able to work flexibly and manage competing priorities to meet deadlines.
• Experience of analysing and interpreting a range of qualitative and quantitative data.
• Understands and can apply a variety of data collection and research approaches.
• Excellent written and verbal communication skills, with the ability to present information clearly to different audiences.
• Passionate about improving outcomes for children and young people through evidence-based practice and service improvement.

Responsibilities

• Support research activity and a programme of quality assurance work to inform service improvement and practice development.
• Undertake qualitative and quantitative analysis of data sources such as feedback, service user experiences, and performance against KPIs.
• Communicate key findings and recommendations in clear, meaningful formats to a variety of audiences.

Skills

Degree level or equivalent

Relationship building

Prioritisation

Qualitative data analysis

Quantitative data analysis

Data collection methods

Written and verbal communication

Evidence-based practice

Education

Degree level (or equivalent)

Job description

About The Role

Do you enjoy finding meaning in data while also working closely with people? Are you experienced in using a range of data and analytical approaches to support effective organisational decision-making? Do you want to make a real difference to the lives of vulnerable children?

An exciting opportunity has arisen within Birmingham Children's Trust for a Research and Quality Assurance Specialist. This role plays a key part in helping the Trust hear the voices of the children we serve and understand their experiences.

The successful candidate will support research activity and a programme of quality assurance work that informs service improvement, practice development, and leads to better outcomes for children and young people. This will include undertaking both qualitative and quantitative analysis of a range of data sources, such as feedback, service user experiences, and performance against key performance indicators. You will also be responsible for communicating key findings and recommendations in clear, meaningful and tailored formats to a variety of audiences.

If you are educated to degree level (or equivalent) and have relevant post-qualification experience, we would love to hear from you.

For informal enquiries, please contact Adam Birchall ([e-mail]) or Dr Rachael Lickley ([e-mail]).

We have been rated as 'Good' by Ofsted, following our 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham, UK. Applicants must have the legal right to work in the UK. Unfortunately, we are unable to provide sponsorship and cannot consider applications from individuals requiring visa sponsorship.

About You

• Educated to degree level (or equivalent) with relevant post-qualification experience.
• Can build and maintain effective working relationships with a variety of internal colleagues, teams and partner organisations.
• Able to work flexibly and manage competing priorities to meet deadlines.
• Experience of analysing and interpreting a range of qualitative and quantitative data.
• Understands and can apply a variety of data collection and research approaches.
• Excellent written and verbal communication skills, with the ability to present information clearly to different audiences.
• Passionate about improving outcomes for children and young people through evidence-based practice and service improvement.

Additional Information

Interview Date: TBC (Format: Teams or Face-to-Face)

Onboarding Process: Please note that as part of our onboarding process, the successful candidate will be required to undergo a series of background checks with Experian, including an Experian DBS check, Experian Right to Work verification, and Digital ID verification. These are essential pre-employment requirements.

Our Benefits:

• A generousannual leave packageof 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parkingat our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazinginternal employee benefitsscheme including, occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexibleandhybridworking policy- we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme- You will receive a generous local government career average pension scheme in line with the local government pension scheme.

About Us

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work- be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment- enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development- benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits- take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Please note: We may close this vacancy early if we receive a high volume of applications. We therefore encourage you to submit your application and supporting statement as soon as possible to avoid missing out on this opportunity.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.