REQ007406 - Administrative Assistant

Allscreens Nationwide Ltd; Colwyn Bay; Hybrid; GBP 18,000 - 24,000; Part time

Job summary

Conwy County Borough Council is seeking an Administrative Assistant in Colwyn Bay to support clerical duties, input data and handle telecare referrals.

The role offers hybrid working (remote 1 day) and focuses on maintaining confidentiality while delivering high-quality service to the community.

Qualifications

• Experience with clerical tasks, data entry and maintaining records.
• Ability to handle telephone and email enquiries professionally.
• Commitment to confidentiality and data protection.

Responsibilities

• Support team with clerical tasks including typing, filing and data input.
• Manage telephone and email enquiries promptly and professionally.
• Maintain accurate records and ensure confidentiality at all times.
• Input information into the call monitoring platform and validate data.
• Organise and prioritise telecare referrals and service terminations as needed.

Skills

Clerical tasks

Typing

Filing

Data input

Managing spreadsheets

Telephone enquiries

Email enquiries

Confidentiality

Tools

Call monitoring platform

Job description

REQ007406 - Administrative Assistant

Company: Conwy County Borough Council

Salary: Not specified

Hours: Part-time

Location: Colwyn Bay, LL29 7AZ

Working pattern: Hybrid - 1 day remote

Job type: Permanent

Posting date: 26 Aug 2026

Closing date: 9 Sept 2026

Summary

Join Our Team as an Administrative Assistant

Are you looking to make a real difference in your community? We’re looking for a motivated and organised individual to join Galw Gofal, a bilingual 24/7 call monitoring service that supports people to live independently and respond to out-of-hours emergencies.

This is a fantastic opportunity to work in the council, contributing to a service that makes a real difference in people’s lives.

What You’ll Be Doing:

• Supporting the team with clerical tasks such as typing, filing, data input, and managing spreadsheets.
• Handling telephone and email enquiries professionally and promptly.
• Maintaining accurate records and ensuring confidentiality at all times.
• Record and prioritise telecare referrals including amendments and terminations of service.
• To input all information received accurately onto the call monitoring platform, carry out validation and maintain all work folders.

Whether you're just starting out or looking for a new challenge, this role offers a great opportunity to grow and thrive in a welcoming environment.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.