Reputation Manager

Stowe Family Law LLP; Harrogate; Hybrid; GBP 38,000 - 43,000; Full time

Job summary

A leading family law firm is seeking a Reputation Manager. This role involves managing the firm's presence on review platforms, responding to client feedback, and ensuring the brand's values are reflected in every interaction. The ideal candidate will be skilled in reputation management and crisis communication. The position offers a salary of £38,000 - £43,000, with 80% remote work. Join us to ensure our firm's exceptional reputation in family law is upheld and communicated effectively.

Benefits

Well-being culture

Bonus

Volunteering leave

Mental well-being days

Diversity public holidays

26 days holiday

Enhanced parental pay

Paid leave for fertility treatment

Emergency dependants leave

Bereavement leave

Medicash health insurance

Life Assurance

Contributory pension

Flexible working

Qualifications

• Experience managing legal directories and award submissions is desirable.

Responsibilities

• Grow and manage review platform presence.
• Respond to client feedback empathetically.
• Share outcomes and successes to reinforce reputation.
• Monitor and analyze feedback trends.
• Develop and deliver reputation management plans.
• Build brand resilience through proactive planning.
• Lead legal directory submissions and award entries.
• Maintain dashboards and reporting on sentiment.
• Collaborate with cross-functional teams.

Skills

Exceptional communication

Strong analytical mindset

Effective project management

Collaborative approach

Experience in reputation management

Crisis communications experience

Tools

Cision

Google Alerts

Sprout Social

Job description

Ever wanted to shape how a brand is seen, trusted and talked about by a client? As our Reputation Manager, you’ll lead how clients experience and perceive Stowe. From boosting review volumes and scores to increasing client feedback and elevating our performance in legal directories and awards, your work will directly influence how our brand is understood by clients.

You’ll turn insight into action, driving initiatives that show the quality of our work and the experience our clients rely on us for. Guided by our pillars Empathy & Connection, Clarity & Transparency, Trust & Integrity, and Expertise & Experience, you’ll help protect what makes Stowe distinctive, ensuring every touchpoint reflects the care and professionalism we’re known for.

Working within the Brand & Content team and alongside Digital Marketing, Compliance, Sales, Legal and our People team, you’ll play a key role in keeping Stowe at the forefront of family law, respected by the profession and chosen by clients.

What you’ll be doing

• Grow and manage Stowe’s presence on review platforms (Trustpilot, Google Reviews, Review Solicitors, etc.), driving volume, quality, and consistency.
• Respond to client feedback empathetically and manage the client gifts process, ensuring all interactions reflect our brand values.
• Share outcomes and successes internally and externally to reinforce Stowe’s trusted reputation.
• Monitor and analyse feedback trends, turn insights into action, and embed learnings into continuous business improvement.
• Develop and deliver reputation management and risk plans, supporting crisis communications and handling sensitive commentary professionally.
• Build brand resilience through proactive planning, clear communication, and strong stakeholder trust.
• Lead legal directory submissions and award entries, coordinating inputs, gathering evidence, producing high-quality submissions, and tracking results to feed into brand strategy.
• Maintain dashboards and reporting, track sentiment, share of voice, and brand perception, and provide insights and recommendations to senior leadership.
• Collaborate with Compliance, Legal, and cross-functional teams to uphold brand and reputation standards across all client and public touchpoints.

Ideally, you’ll have

• Exceptional communication, strong analytical mindset, effective project management across multiple priorities, and a collaborative, proactive approach.
• Experience in reputation/review management, crisis communications, and brand positioning.
• Desirable: experience managing legal directories/award submissions and proficiency with reputation monitoring tools (e.g., Cision, Google Alerts, Sprout Social).

Location, Hours & Salary

• Salary: £38,000 - £43,000 (depending on experience)
• Hours: Full-time (35 hours per week)
• Location & Working Pattern: Commutable to Harrogate & Leeds, with 80% working from home and 20% in the Harrogate office. Team meetings are held every Wednesday in Harrogate, with wider team meetings in Leeds once per month.

Who is Stowe Family Law?

We’re proud to be experts in our area of law. We do one thing, and we do it brilliantly: family law, and nothing else.

As the largest and fastest-growing family law firm in the country, we help clients with clarity and compassion, supported by a firm that invests in its people. Every colleague plays a part in delivering service excellence and shaping our future.

Benefits

Read about our full benefits package here - https://careers.stowefamilylaw.co.uk/employee-bene...

• Bonus
• A well‑being culture, including Mental Well‑being days, and access to counselling sessions
• Volunteering leave
• Diversity public holidays
• 26 days holiday
• Enhanced adoption, maternity and paternity pay
• Paid leave for fertility treatment
• Emergency dependants leave
• Bereavement leave
• Medicash health insurance - 24/7 GP’s, dental, counselling, gym discounts
• Training grants
• Life Assurance
• Contributory pension
• Flexible working