Reputation Manager

Unilever; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading multinational consumer goods company based in Westminster is seeking a communications professional to support issue management and strategy development. The ideal candidate will have excellent communication skills and PR experience, able to work under tight deadlines while collaborating with senior stakeholders. The role includes project delivery, analytical capabilities, and creating training resources. This position offers competitive compensation and a hybrid working environment.

Benefits

Competitive salary

Annual bonus

Free gym

Discounted staff shop

Shares

Flexible working options

Wellbeing support

Family-friendly workplace

Qualifications

• Background in communications or PR with experience working with journalists.
• Culturally sensitive and resilient with a desire for flawless execution.
• Commercial awareness and a passion for news.

Responsibilities

• Support two Senior Issues & Communications Managers in managing issues.
• Lead insight-led capabilities, overseeing issues monitoring and analytics.
• Support delivery of key projects, including Unilever's AGM.

Skills

Excellent written and verbal communication skills in English

Ability to build strong alliances and trust with internal stakeholders

Creative problem-solving

Understanding of the media

Highly organised

Team player

Job description

Responsibilities

• Support two Senior Issues & Communications Managers to manage issue flares, working with relevant teams and topic experts to develop management strategies and draft responses to media/stakeholder enquiries.
• Support integrated and effective always‑on issues management and planning across key teams.
• Lead insight‑led capabilities within the team, overseeing day‑to‑day issues monitoring and analytics and integration of monitoring tools.
• Support "always‑on" trendspotting and issues forecasting.
• Lead management of Unilever's Global Issues Hub and tools to support efficient and effective issues management across the wider business.
• Support capabilities building through development and evolution of Unilever's issues‑management processes and resources, including training materials for market colleagues and teams.
• Support delivery of key projects across the team, including Unilever's Annual General Meeting (AGM).
• Oversee day‑to‑day tasks and support of an Industrial Placement (IP) team member.

Key Requirements

• Excellent written and verbal communication skills in English.
• Understanding of the media (particularly UK and US); a passion for news.
• Basic understanding of reputation management.
• Ability to build strong alliances and trust with internal stakeholders and engage confidently with journalists and senior‑level colleagues.
• Highly organised; able to work to tight deadlines and deliver under pressure.
• Creative approach to finding solutions; commercially aware.
• Real team player, keeps a balance between personal accountability and delivery through teamwork.
• Bias for action, shows accountability and responsibility and has a ‘can do’ attitude.
• Culturally sensitive and resilient; desire for flawless execution.
• Background in comms/PR; previous experience working with journalists.

Diversity and Inclusion

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to present your best self. (Legal EEO statement)

Benefits

We offer a competitive salary and pension scheme; an annual bonus, free gym, a discounted staff shop, and shares. You'll also have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. We provide wellbeing support, flexible working options, and a family‑friendly inclusive workplace.