Reporting Specialist - 20 hours

Wickes; England; Hybrid; GBP 25,000 - 30,000; Part time

Job summary

A multi‑channel retailer in home improvement is looking for a part-time Reporting Specialist in Northampton. The candidate will provide reporting support to enhance efficiencies and customer experience. Required skills include strong analytical abilities and advanced Google and Excel skills. The position offers a range of benefits including a competitive bonus and flexible working arrangements.

Benefits

Competitive bonus

Save-as-you-earn scheme

Contributory pension scheme

Colleague discount

Discount platform for various retailers

Qualifications

• At least 1 year of relevant experience in a contact centre reporting environment.
• Experience of working in a similar role for a multi‑channel retailer or contact centre.

Responsibilities

• Provide relevant and timely information to key stakeholders.
• Co-ordinate and consolidate delivery/service data.
• Complete data loading and order-related communications.
• Prioritize workload to ensure all tasks are delivered by their deadline.
• Support UAT activity when required.

Skills

Good standard of literacy and numeracy

Medium to advanced skills in Google, Excel and database management

Strong analytical skills

Collaboration skills

Job description

Overview

We are looking to recruit a Reporting Specialist to join our Installations Data Team in Northampton. This part‑time position is 20 hours per week, with the exact shift pattern clarified during the interview process. The successful candidate will provide reporting and data loading support primarily for the Customer Service Account and Experience teams, enabling efficiencies, cost reduction, improved performance and a better customer experience.

Key Responsibilities

• To provide relevant and timely information to key stakeholders that will be used to improve performance, make efficiency gains, reduce cost to serve and improve customer experience.
• To co‑ordinate and consolidate delivery/service data from all fulfilment sources.
• To complete data loading and issue order‑related communications.
• To ensure all work is completed accurately, following the approved process and to the required standard.
• To effectively prioritise workload to ensure all tasks are delivered by their deadline.
• To support UAT activity when required.
• To accommodate ad‑hoc requests and seasonal peaks.

What are we looking for

• Good standard of literacy and numeracy.
• Medium to advanced skills in Google, Excel and database management.
• At least 1 year of relevant experience in a contact centre reporting environment.
• Collaboration within a team structure to produce high‑quality output at pace.
• Strong analytical skills, being able to identify and track trends.
• Experience of working in a similar role, ideally for a multi‑channel retailer, contact centre or distribution environment.

What can we offer you

You’ll be supported with fantastic learning and development opportunities and have the chance to grow and develop your career with us.

Benefits

• Competitive bonus
• Save‑as‑you‑earn scheme
• Contributory pension scheme
• Colleague discount
• Discount platform including savings and cashback at numerous retailers, savings on gym membership, cycle‑to‑work scheme

Wellbeing and flexibility

Our widely recognised wellbeing strategy includes health and wellbeing benefits and support, such as an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. We encourage flexible, blended remote/office working.

About Us

Wickes is a multi‑channel retailer operating in the home improvement market. With 50 years in industry, Wickes generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. Our culture is collaborative, inclusive and fun; we value determination, passion and a collaborative spirit.

Vacancy Reference

Vacancy Reference #

Adjustments

Please contact us here if you require any adjustments within the application process. If you need reasonable adjustments at the interview stage, inform us when we invite you to interview. Note: this link is only for reasonable adjustments; general enquiries or direct CV applications cannot be accepted via this form.