Reporting & Analytics Senior Manager - Payments

Lloyds Banking Group; Manchester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading UK banking institution is seeking a talented individual to lead the Everyday Banking Payments team. You will monitor market trends, develop data-driven insights, and coach your team to optimize performance. Ideal candidates will have strong analytical capabilities and experience in the payments industry, with a focus on fostering collaboration and growth within the organization.

Benefits

Generous pension contribution up to 15%

Annual bonus award

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Experience in the payments industry or current account products.
• Analytical capabilities and performance measurement expertise.
• Leadership in data management and team development.

Responsibilities

• Monitor market trends and inform EDB Payments strategy.
• Develop advanced analytics and performance management frameworks.
• Lead and coach the EDB Payments Reporting & Analytics team.

Skills

Data management

Commercial insight

Collaboration

Analytics and reporting

AI capabilities

Tools

Business Intelligence (BI)

Job description

Everyday Banking is at the heart of our growth strategy with our current accounts and everyday banking payments supporting our mission to provide the best products for our UK customers and to grow relationships of the bank. We're heavily investing in our Everyday Banking products and teams, to deliver on our purpose of Helping Britain Prosper. We want someone who is open, collaborative, driven, commercial and has an agile mentality who can lead a diverse team whilst having fun along the way!

Responsibilities

• Continuously monitor competitor and market trends to inform Everyday Banking (EDB) Payments strategy and customer/commercial impact.
• Use data-driven insights to shape innovative strategies and translate them into actionable initiatives.

Customer Insight & Business Performance

• Enhance commercial insight capability across EDB Payments, leveraging tools to influence decisions.
• Provide deep customer understanding and deliver analysis that sparks strategic conversations and decision-making.

Analytical Capabilities & Performance Measurement

• Build robust performance management and reporting frameworks to support delivery outcomes.
• Develop advanced analytics and reporting tools, driving optimisation and automation.
• Maintain ownership of payments customer base, competitor scorecards, and forecasting, including quarterly planning.

Team Leadership

• Lead, coach, and develop the EDB Payments Reporting & Analytics team.
• Partner with the central Payments Director to evolve analytics tools, embed AI capabilities, and maximise training across teams.
• Demonstrate strong commercial insight, data literacy, and critical thinking to anticipate challenges and deliver effective solutions.

Values & Behaviours

• Act as a strategic, customer‑centric leader who inspires others, drives collaboration, and fosters a high‑performing, agile team culture.
• Leadership in Data Management: Validated ability to lead and develop high‑performing data teams.
• Commercial Performance Expertise: Experience in driving revenue growth, reducing operational costs, and enhancing customer experience.
• Advanced Data Technologies: Strong knowledge of data platforms, reporting tools, and Business Intelligence (BI) techniques.
• AI and Analytics Innovation: Understanding of artificial intelligence trends and their impact on analytics.
• Forecasting and Predictive Modelling: Demonstrated capability in forecasting to support strategic decision‑making.

Qualifications & Desired Experience

• And any experience of these would be really useful.
• Familiarity with the payments industry, including an understanding of current account products and the switcher market.

If you think all banks are the same, you'd be wrong. We're an innovative, fast‑changing business that is shaping finance as a force for good. A bank that is empowering its people to innovate, explore possibilities and grow with purpose.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies