Reporting Analyst - Part Time - 21 hours per week

Slater and Gordon Lawyers (UK); Liverpool; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading consumer law firm is looking for a part-time Reporting Analyst in Liverpool or Manchester. This role involves building performance dashboards, managing review platforms, and delivering strategic data insights. Candidates should have strong experience in Power BI and Microsoft Excel, along with digital analytics skills. The firm offers a competitive salary, benefits, and a hybrid working environment, allowing for a rewarding career in a fast-paced law firm.

Benefits

25 days holiday allowance

Pension scheme

Health cash plan

Life assurance

Income protection insurance

Qualifications

• Hands-on experience in digital analytics and reporting.
• Strong experience in Power BI and Microsoft Excel.
• Ability to create dashboards and board level presentations.

Responsibilities

• Build and maintain complaint and review performance dashboards.
• Report and manage performance of review platforms.
• Deliver data-led recommendations for marketing strategy.

Skills

Power BI

Microsoft Excel

Digital analytics

Data interpretation

Communication

Organisational skills

Tools

TrustPilot

Job description

Slater and Gordon are a leading consumer law firm which provides a broad range of specialist legal and complementary services. We are undergoing a huge transformation across all areas of the business, with a focus on people and technology, and our mission is to give people easier access to our world class legal services.

We are recruiting for a Reporting Analyst to join our team in either Liverpool or Manchester on a part time basis, working 21 hours per week across 3 days.

Role Overview

We are seeking a skilled and insight-driven Reporting Analyst to support the S&G’s continuous assessment of its reviews and complaints position through robust data analysis and performance reporting. This role is key to understanding our current position in terms of complaints, where the firm sits in the market but also how the review profile is positioned. It is a hybrid role with duties split between Complaints reporting and the management of the firm’s review profile on several platforms. Reporting and analysis are key elements of this role; you will work closely with the firm’s Client Care team and its marketing team but report to the Practice Support Leader. The ideal candidate will undertake a variety of tasks that are vital to the firm’s strategic aim to improve service delivery and review profile. This role requires a high technical ability to produce board level reporting. It is ideal for someone with strong experience in Power BI and Microsoft Excel, outstanding problem solving skills and a passion for data. The role offers opportunities for someone to shape commercial strategies and contribute to continuous improvement within a fast‑paced environment.

Key Responsibilities

• Build and maintain complaint and review performance dashboards across the business
• Report and manage performance of our review platforms to assess any trends or issues
• Deliver data‑led recommendations that influence marketing strategy and stakeholder decisions
• Collaborate with teams across marketing, onboarding, and practice areas to identify optimisation opportunities
• Integrate insights across platforms to assess overall firm complaints performance against competitors
• Present findings clearly to both technical and non‑technical audiences, including senior leadership
• Support monthly and quarterly reporting cycles
• Effectively manage own time, workload, diary and administration to ensure no work is left unfinished
• Accurate data logging on the Complaints registers, call out any potential risks or themes
• Lead improvements in data reporting, accuracy, and efficiency but also projects
• Stay informed on digital trends, tools, and relevant legal sector regulations
• Act as the main point of contact for review platform issues
• Assist in the renewal of review platform contracts and in the implementation of various reviews projects
• Management of the booking tool and its Power BI reporting

Skills & Qualifications

• Hands‑on experience in digital analytics and reporting
• Strong experience in Power BI, Microsoft Excel, and proficient in managing review platforms like TrustPilot
• Skilled in creating Power BI dashboards and preparing Board level presentations based on reporting
• Strong analytical and communication skills with the ability to turn data into strategic action
• Commercial awareness with a focus on identifying risks and growth opportunities
• Organised, adaptable, and confident working independently or in teams
• Proactive mindset with a collaborative spirit

What We Offer In Return

We offer a hybrid working environment, a competitive salary and benefits package including 25 days holiday allowance plus the option to purchase an extra 5 days, a pension scheme, health cash plan, life assurance, and income protection insurance. The opportunity to develop a rewarding and successful career with an award‑winning law firm.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees and provide support to clients from all over the country.

Reporting Analyst - Part Time - 21 hours per week