Repairs Supervisor – AR

Carrington Blake Recruitment; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Repairs Supervisor to oversee the repairs service in London. You will lead a team of trades operatives, ensuring repairs are completed efficiently and safely. The ideal candidate will have experience in managing teams within a repairs or construction environment and possess strong organizational and communication skills.

Qualifications

• Experience supervising or leading a team within a repairs, maintenance, or construction environment.
• Strong understanding of housing repairs or building maintenance processes.
• Proven ability to manage performance, behaviour, and attendance effectively.

Responsibilities

• Supervise and coordinate the daily activities of a team of multi-trade operatives.
• Work collaboratively with planners and supply chain partners to improve productivity.
• Monitor workloads, schedules, and job completions using performance reports.

Skills

Supervising or leading a team

Organisational skills

Communication skills

Problem-solving skills

Education

Trade background or technical qualification

Tools

Repairs management software

Job description

Overview

Job Title: Repairs Supervisor

Job Purpose
We are seeking two proactive and experienced Repairs Supervisors to oversee the day-to-day delivery of our repairs service. Working across both the Direct Labour Organisation (DLO) and supply chain, you will lead a team of trades operatives to ensure that repairs are completed safely, efficiently, and to a high standard. This role combines office-based management with on-site supervision, focusing on improving productivity, managing individual performance, and ensuring a positive and high-performing team culture.

Key Responsibilities

• Operational Leadership: Supervise and coordinate the daily activities of a team of multi-trade operatives, ensuring repair works are completed on time, to quality standards, and within budget.
• Operational Leadership: Work collaboratively with the DLO, planners, and supply chain partners to improve productivity and customer satisfaction.
• Operational Leadership: Balance time between office-based planning and field-based supervision to maintain operational effectiveness.
• Operational Leadership: Monitor workloads, schedules, and job completions using internal systems and performance reports.
• Operational Leadership: Respond promptly to service issues, emergencies, or delays to maintain a seamless repairs service.
• People Management: Lead, motivate, and support trades staff to achieve high levels of performance and professionalism.
• People Management: Conduct regular 1-to-1 meetings, appraisals, and team briefings to set objectives and review progress.
• People Management: Manage individual performance, conduct, and attendance in line with company policies and procedures.
• People Management: Identify training and development needs within the team to build capability and engagement.
• People Management: Promote a positive, safe, and inclusive working culture.
• Performance & Quality: Monitor key performance indicators (KPIs) such as job turnaround times, first-time fix rates, and customer satisfaction.
• Performance & Quality: Ensure all works meet required quality and compliance standards.
• Performance & Quality: Implement continuous improvement initiatives to increase efficiency and reduce waste.
• Performance & Quality: Provide accurate reports and updates to management on team and service performance.
• Health, Safety & Compliance: Ensure all operatives work in line with health and safety legislation, company policies, and safe systems of work.
• Health, Safety & Compliance: Conduct site inspections and risk assessments, addressing any non-compliance immediately.
• Health, Safety & Compliance: Promote a strong safety culture through communication, training, and example.

Key Skills and Experience

Essential:

• Experience supervising or leading a team within a repairs, maintenance, or construction environment.
• Strong understanding of housing repairs or building maintenance processes.
• Proven ability to manage performance, behaviour, and attendance effectively.
• Excellent organisational, communication, and problem-solving skills.
• Ability to balance office-based and field-based duties.
• Working knowledge of health and safety legislation and good practice.

Desirable:

• Trade background or technical qualification in a relevant discipline.
• Experience working with DLOs or social housing providers.
• Familiarity with repairs management software or scheduling systems.

Personal Attributes

• Confident leader who inspires trust and respect.
• Proactive, results-driven, and solution-focused.
• Excellent interpersonal skills and the ability to manage challenging situations calmly.
• Committed to continuous improvement and delivering excellent customer service.