Repairs Scheduler

bpha; England; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A housing service provider in the United Kingdom is seeking a Repairs Scheduler to join their new in-house repairs and maintenance team. The role is hybrid, requiring strong scheduling skills and a passion for excellent customer service. Responsibilities include efficient scheduling of jobs, maximising first-time fix rates, and clear communication with tradespeople and customers. The position offers a competitive salary of £27,825 per annum and various employee benefits, including annual leave and pension contributions.

Benefits

Annual leave entitlement of 28 days plus bank holidays

Generous contributory pension scheme

Free private health care

Free life assurance

Discounted gym membership

Free wellbeing services

Qualifications

• Experience in logistical planning or similar scheduling service.
• Organised with a positive attitude and great time management skills.
• Strong commitment to customer service through empathy and consideration.

Responsibilities

• Schedule the right colleague for each job efficiently.
• Maximise first-time fix rates and minimise travel.
• Communicate clearly to reduce disruption to customers.

Skills

Logistical planning

Time management

Customer service excellence

Communication skills

IT skills

Job description

Repairs Scheduler

£27,825.00 per annum

Bedford (Hybrid Working)

Full Time (37 hours per week)

Permanent

Role Overview

This role is hybrid, working from our head office in Bedford and from home. You will be office‑based until fully trained; once competent, you can adopt a hybrid working pattern, to be agreed with the Scheduling Team Leader.

There is a requirement to work a late shift from home (12pm 8pm). In addition, one week in every four you will work half a day on a weekday and half a day on a Saturday. We can be flexible with this.

Make a real difference in our brand‑new in‑house repairs & maintenance service.

Are you an experienced works scheduler with a background in dynamic scheduling systems and a passion for delivering excellent customer service? Do you want to be part of our brand‑new in‑house repairs & maintenance service, where your work makes a difference to our customers and you are valued as a key member of our workforce? If so, we want to hear from you!

Repairs and maintenance services affect our customers personally, impacting their quality of life and satisfaction with their homes. To provide the very best service possible, we are bringing our repairs and maintenance service in-house.

Responsibilities

As a Repair Scheduler you will be:

• Confident people person who works seamlessly with tradespeople and sub‑contractors.
• Scheduling the right colleague for each job and plan daily workloads efficiently and effectively.
• Helping maximise first‑time‑fix rates and minimise travel between jobs.
• Reducing disruption to customers by planning thoughtfully and communicating clearly.

Required Skills & Experience

• Experience of logistical planning or other comparable scheduling service.
• An organised approach to work, with a positive attitude and great time management.
• A strong, demonstrable commitment to excellence in customer service through empathetic and considerate approaches to jobs.
• Housing repairs and maintenance knowledge beneficial, but not essential.
• Good communication and IT skills.

Working Pattern

Hybrid role: office‑based during training, then a mix of office and home working (to be agreed). Late shift 12pm 8pm from home. One week in every four includes half‑day weekday and half‑day Saturday working (flexible).

Why Join Us?

• We take responsibility: We do what we say and are accountable for our actions.
• We show empathy: We respect and listen to every colleague and customer.
• We are better together: We value diversity and achieve more as one team.
• We are ambitious: We strive for excellence and make a positive difference.

Employee Benefits

• A competitive salary of £27,825.00 per annum.
• Annual leave entitlement of 28 days (increasing, with length of service to 33 days) PLUS paid bank holidays.
• Generous contributory pension scheme, with up to 12% contributed by bpha.
• Free private health care (family members can also be added at a cost).
• Free life assurance.
• Discounted gym membership.
• A range of free wellbeing services including digital gym and fitness classes.
• Hybrid working.

Are you ready to make a difference? If you are ready to make a positive impact and develop your career in our team, we would love to hear from you!

Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.

Early applications are encouraged to avoid disappointment.

All offers will be subject to satisfactory pre‑employment screening, including DBS check and references.