Repairs Quality Assurance Officer

Orbit Group; Stratford-upon-Avon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing group is looking for a dedicated individual to ensure effective repairs delivery. The successful candidate will manage works order processes, conduct quality assessments, and monitor financial aspects related to repairs. Essential skills include project risk understanding and customer orientation. The role offers opportunities for professional growth and flexible working arrangements.

Benefits

Flexible working opportunities

Training programs

Professional qualifications support

Qualifications

• Good understanding of project risk and costing processes.
• Exceptionally customer oriented and detail focused.
• Demonstrates a passion for delivering consistently good customer outcomes.

Responsibilities

• Assist in the ownership of the customer journey for repairs.
• Carry out forensic quality assessments on contractors' applications.
• Provide financial monitoring support and analysis to Senior Management.
• Enforce quality standards across Repairs works orders.
• Process works orders, Purchase Orders, and inspection requests.

Skills

Project risk understanding

Financial management knowledge

AFP management knowledge

Management of subcontractors

Customer orientation

Detail focus

Education

Relevant NVQ or similar qualification

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

The purpose of this role is to provide Orbit customers with the assurance of a dedicated and customer focused approach for repairs delivery. Ensuring our homes and communal places are safe, well maintained and that our contractual obligations to customers are delivered effectively and efficiently

This role is part of Property where you'll help us to lead the way investing and maintaining 46,000 homes.

What you'll achieve

• As part of the Property Repair team's new culture of Ownership and Resolution , you will assist in the ownership of the customer journey by providing crucial works order management that is vital for repairs delivery.
• Responsible for carrying our forensic quality assessments on all contractors' applications for payment and updating Orbits systems accordingly
• Responsible for providing financial monitoring support and analysis to Senior Management utilising the current CRM system
• Responsible for the enforcement of quality standards across our Repairs works orders
• Present themes of dispute to the Senior Quality Assurance Officer
• Work closely with the Repairs Quality Surveyor to strengthen the quality of Orbits repairs delivery
• Responsibility as a point of contact for any initial payment escalations, variation chases or issues relating to our core contractors and manage the flow of financial information to the operational team
• Responsible for Processing works orders, Purchase Orders Valuations and inspection requests in accordance with the policies and procedures and respond to general queries relating to proposed and confirmed repair works

What you'll bring

Essential skills

• Good understanding of project risk and costing processes
• Knowledge of financial management.
• Knowledge of AFP management
• Good knowledge of the management of subcontractors and the subcontract cycle
• Exceptionally customer orientated and detail focused and demonstrates a passion for delivering consistently good customer outcomes

Desirable skills

• Any relevant NVQ or other similar qualification - for example Customer Service or Business Administration

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.