Repairs Planning Officer - Social Housing

Michael Page (UK); City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well-established housing association is seeking a Repairs Planning Officer in London. This temporary role may lead to permanent employment. Key responsibilities include scheduling repairs, managing customer inquiries about damp and mould, and liaising with contractors. Candidates should have a strong background in social housing repairs, excellent communication skills, and a proactive problem-solving approach. Hybrid working conditions will apply, with occasional travel to various sites across the UK.

Benefits

Competitive hourly rate

Temporary ongoing position

Opportunity in the Housing industry

Responsibilities

• Plan and schedule day-to-day repairs and maintenance tasks.
• Manage cases of damp and mould ensuring compliance.
• Raise and close work orders accurately using systems.
• Liaise with contractors for timely completion of tasks.
• Provide excellent customer support in queries resolution.
• Monitor job progress and update systems accordingly.
• Travel occasionally to different work sites.

Skills

Proven experience in social housing repairs planning or scheduling

Strong organisational and IT skills

Excellent communication and customer service skills

Proactive problem solving

Knowledge of health and safety regulations

Ability to manage workload independently

Knowledge of voids, damp & mould processes

Job description

• Join a respected housing association supporting in London
• Temporary role with potential to go permanent

About Our Client

A well-established housing association dedicated to providing quality homes for those working in education. They are committed to excellent customer service and maintaining high standards across their property portfolio.

Job Description

• Plan and schedule day-to-day repairs, void works, and major repairs
• Manage damp & mould cases and ensure compliance with health standards
• Raise and close work orders accurately using housing management systems
• Liaise with contractors and internal teams to ensure timely completion
• Provide excellent customer support and resolve queries professionally
• Monitor progress and update systems to reflect job status
• Occasional travel to different sites every couple of months

The Successful Applicant

A successful Repairs Planning Officer should have:

• Proven experience in social housing repairs planning or scheduling
• Strong organisational and IT skills (housing management systems experience)
• Excellent communication and customer service skills
• A proactive approach to problem-solving and decision-making.
• Knowledge of health and safety regulations in property management.
• Self-starter with ability to manage workload independently
• Knowledge of voids, damp & mould, and major repairs processes

What's on Offer

• Competitive hourly rate
• A temporary ongoing position with the potential to go perm.
• The opportunity to work within the Housing industry.
• Hybrid working with occasional travel to different areas of the UK

If you are ready to take on a rewarding challenge as a Repairs Planning Officer in London, we encourage you to apply today!