Repairs Planner – AR

Carrington Blake Recruitment; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the UK is seeking candidates for a role focused on scheduling works orders and managing responsive repair operations. The successful candidate will ensure effective communication with clients, maintain IT systems, and support the coordination between operatives and subcontractors. Ideal candidates should possess strong organizational skills and a commitment to service excellence, ensuring that repairs are completed efficiently and with a high standard of customer satisfaction.

Responsibilities

• Schedule works orders through the In-house appointments system.
• Plan and schedule responsive repair works.
• Ensure effective operation of IT systems by operatives.
• Monitor and update the status of repairs continuously.
• Communicate professionally with clients and stakeholders.
• Liaise between residents and maintenance workers.
• Ensure efficient and productive service delivery.
• Support the company policies and procedures.
• Provide backup to planners during absences.
• Manage the diaries of operatives effectively.
• Coordinate with the supply chain for subcontractor work.
• Maintain up-to-date IT records and input on WIP.
• Work closely with CETs and Repairs Supervisors.

Job description

Job Description

• To ensure that works orders are scheduled through the In‑house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.
• To plan and schedule the responsive repair works to be carried out by the operatives and sub‑contract resource.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• To ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow‑on jobs are actioned by the end of each day.
• The customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders. This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
• A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaising with colleagues to ensure accurate & timely information is provided.
• Work with all team members including administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in good condition in line with the company policies and report to your Manager where damages occur.
• Provide backup to all other planners, covering any absences and attending informal and formal company & client meetings and training sessions as required.
• Ensure the effective management of the operatives diaries and respond accordingly to unforeseen situations such as prioritising emergency work, rearranging diaries due to sickness absence or training/meeting requirements. Key role in managing the DLO diaries.
• Liaise with the supply chain to ensure subcontractors are allocated work in the prescribed manner and that they are aware of their obligations to make appointments with the residents.
• Ensure the IT records are kept up to date and input on the WIP (Work In Progress) so that it is kept at a manageable level.
• Work closely with the CETs and Repairs Supervisors/Technical Inspectors to ensure the allocation of work/inspection referrals is as accurate as possible.