Repairs Planner

Build Recruitment Limited; Teddington; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A property management company in Teddington is seeking a Repairs Planner to manage and coordinate repairs services. The role involves scheduling maintenance tasks, acting as the main point of contact for tenants, and ensuring compliance with regulations. Candidates should have experience in property maintenance and strong customer service skills. This position offers a hybrid working model and a temp to perm contract.

Qualifications

• Experience in property maintenance, social housing, or repairs coordination.
• Ability to manage high volume of cases effectively.
• Competence in using CRM and repair-management software.

Responsibilities

• Manage and coordinate repairs service from first contact to completion.
• Schedule and allocate maintenance/repair tasks.
• Act as the main point of contact for tenants raising repair requests.

Skills

Experience in property maintenance

Strong customer service skills

Organisational and time-management skills

Competence in using digital systems

Job description

Job Title (Possible): Repairs Planner / Repairs Scheduler
Location: Teddington, TW11
Salary: Day rate to be discussed depending on experience
Contract: Temp to perm
Hybrid working.

Role Purpose

• Manage and coordinate repairs service from first customer contact through to job completion.
• Schedule and allocate routine, planned, and emergency maintenance / repair tasks (internal or via contractors/technicians).
• Act as the main point of contact for tenants/residents raising repair requests; manage communications, appointments, and updates.
• Monitor cases through to resolution, including tracking of job status, follow-ups for complex or long-term repairs, liaising with surveyors or technical teams for escalated cases.
• Work with internal teams, repairs/maintenance technicians (e.g. carpenters, trades), subcontractors, suppliers - ensuring jobs are scheduled, materials procured, and compliance with safety/regulations is maintained.
• Maintain accurate digital records / case management in companies systems.

Key Responsibilities / Duties

• Take initial repair requests from tenants (via phone, online, email) and log them in the system.
• Prioritise and categorise requests (routine, urgent, emergency, planned works, communal works).
• Liaise with tenants/residents to arrange appointment slots (AM/PM), confirm access, and follow up on cancellations or rescheduling requests.
• Allocate jobs to technicians, internal teams or external contractors based on trade type, availability, location and priority.
• Monitor progress of works, chase outstanding or complex repairs, coordinate with technical/contractor teams for follow-ups, decants, re-visits if required.
• Handle associated administration: purchase orders, materials, supplier coordination, documentation (job sheets, compliance certificates, sign-offs).
• Maintain and update digital records and CRM / repair-management software.

Skills / Attributes Desired

• Experience in property maintenance, social housing, repairs coordination or a similar role with reactive/planned maintenance.
• Strong customer service skills, communication, interpersonal skills, ability to manage a high volume of cases.
• Organisational and time-management skills: scheduling, prioritising tasks, ability to handle emergencies and dynamic workloads. (Inferred from role scope.)
• Competence in using digital systems / CRM / repairs-management software, good IT skills, ability to maintain accurate records.
• Ability to liaise professionally with tenants/residents, contractors, internal teams, suppliers.
  Please apply or call Leah Seber at Build Recruitment