Repairs Planner

Essential Employment; Sutton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A temporary staffing agency is seeking a Repairs Planner in Sutton to schedule and manage repair works efficiently. The job involves ensuring the effective use of IT systems and maintaining high customer service standards. Candidates should have solid experience in planning and scheduling, excellent communication skills, and the ability to manage operatives' diaries. This full-time role offers £15.18 per hour and requires collaboration across multiple teams. Apply via email or the company website.

Qualifications

• Experience in scheduling and managing repair works effectively.
• Strong communication skills for interacting with clients and team members.
• Familiarity with IT systems and record-keeping.

Responsibilities

• Plan and schedule responsive repair works.
• Ensure effective use of IT systems by operatives.
• Monitor and update job status regularly.
• Communicate professionally with residents and maintenance staff.
• Manage operatives' diaries and respond to emergencies.

Skills

Scheduling and planning

Communication

Health & Safety awareness

Team collaboration

IT systems proficiency

Job description

Repairs Planner needed in Sutton, £15.18ph PAYE – Reference: OR19306

To ensure that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.

• To plan and schedule the responsive repair works to be carried out by the operatives and sub-contract resource.
• Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly.
• To ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day.
• The customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements.
• A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided.
• Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures.
• Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur.
• Provide back up to all other planners, covering any absences and attending informal and formal company & client meetings and training sessions as required.
• Ensure the effective management of the operatives diaries and respond accordingly to unforeseen situations such as prioritising emergency work, rearranging diaries due to sickness absence or training/meeting requirements. Key role in managing the DLO diaries.
• Liaise with the supply chain to ensure subcontractors are allocated work in the prescribed manner and that they are aware of their obligations to make appointments with the residents.
• Ensure the IT records are kept up to day and input on the WIP (Work In Progress) so that it is kept at a manageable level.
• To work closely with the CET’s and Repairs Supervisors/Technical Inspectors to ensure the allocation of work/inspection referrals is as accurate as possible.

This is a full time role on a temporary contract basis

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please beprepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

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