Repairs Planner

Build Recruitment; Slough; On-site; GBP 27,000 - 28,000; Full time

Job summary

A recruitment company is seeking a Repairs Planner in Slough to oversee the scheduling and coordination of maintenance works across social housing. The role requires strong organisational skills and the ability to manage resources efficiently. Ideal candidates will have experience in a planning or coordination role within housing or maintenance. This position offers a competitive salary of £27k to £28k.

Qualifications

• Experience in housing, construction, or maintenance preferred.
• Strong communication and customer service skills required.
• Ability to respond to changing priorities effectively.

Responsibilities

• Plan and allocate works orders for operatives.
• Manage daily schedules with job management systems.
• Monitor job progress and compliance with SLAs.
• Communicate with residents for appointments.
• Liaise with teams to ensure resource availability.
• Identify emergency repair needs promptly.
• Maintain records of work orders and tenant communications.
• Support data reporting and analysis for the team.
• Handle tenant queries and complaints professionally.
• Assist in performance monitoring for improvements.

Skills

Experience in planning, scheduling, or coordination role

Strong administrative and organisational skills

Proficient in IT systems

Excellent communication skills

Ability to manage a high workload

Tools

Microsoft Office

Job management software

Job description

Role : Repairs Planner

Location : Slough, SL3

Hours : 8am to 5pm, full time office based

Type : Perm contract

Salary : £27k to £28k

The Planner is responsible for scheduling, coordinating, and monitoring maintenance and repair works across social housing properties. The role ensures that operatives and contractors are efficiently deployed, appointments are met, and customers receive a high standard of service.

This position plays a critical role in maintaining property standards and supporting the wider housing and repairs teams.

Accountabilities / Responsibilities :

• Plan and allocate works orders and appointments for maintenance and repair operatives.
• Manage and optimise daily schedules using job management systems.
• Monitor progress of ongoing jobs, ensuring timely completion and compliance with service level agreements (SLAs).
• Communicate effectively with residents to arrange and confirm appointments.
• Liaise with operatives, supervisors, and contractors to ensure resources and materials are available.
• Identify and respond to emergency repair needs promptly.
• Update and maintain accurate records of work orders, schedules, and tenant communications.
• Support the repairs and maintenance team with data reporting and analysis.
• Handle tenant queries and complaints in a professional and empathetic manner.
• Assist in performance monitoring and reporting for operational improvement.

Skills & Experience :

• Experience in a planning, scheduling, or coordination role, ideally in housing, construction, or maintenance.
• Strong administrative and organisational skills.
• Proficient in the use of IT systems (e.g., Microsoft Office, job management or scheduling software).
• Excellent communication and customer service skills.
• Ability to manage a high workload and respond effectively to changing priorities