Repairs Planner

Daniel Owen Ltd; Potters Bar; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property management company based in Potters Bar is seeking a Repairs Planner to schedule and coordinate repair and maintenance works. The ideal candidate will manage incoming requests, prioritize workloads, and communicate with tenants and contractors to ensure repairs are completed on time and to high standards. This role offers competitive pay in a dynamic environment.

Qualifications

• Experience in scheduling and coordinating repair works.
• Strong communication skills for tenant and contractor interaction.
• Ability to manage multiple priorities effectively.

Responsibilities

• Plan and schedule repairs and maintenance.
• Allocate jobs to appropriate operatives.
• Monitor progress of work orders for timely completion.
• Communicate effectively with all stakeholders.
• Maintain accurate records of appointments and completed works.
• Respond promptly to urgent repair requests.
• Provide data for performance monitoring.
• Identify process inefficiencies for improvement.
• Ensure compliance with health and safety procedures.

Job description

Repairs Planner
Based in Potters Bar
Temp to Perm
£16.50-17per hour

The Repairs Planner is responsible for scheduling and coordinating repairs and maintenance works to ensure efficient use of operatives' time, prompt service delivery, and high levels of customer satisfaction. The role involves managing incoming repair requests, prioritizing workloads, allocating appointments, and liaising with residents, contractors, and internal teams to ensure repairs are completed within agreed timescales.

Key Responsibilities

• Plan and schedule repairs, maintenance, and void works to ensure operatives are fully utilized and jobs are completed on time.

• Allocate jobs to the appropriate trade operatives based on location, skills, and availability.

• Monitor progress of work orders to ensure completion within target response times.

• Communicate effectively with tenants, operatives, supervisors, and subcontractors to provide updates, resolve queries, and manage expectations.

• Maintain accurate records of appointments, completed works, and follow-up actions using the housing management or scheduling system (e.g., DRS, OptiTime, Northgate, etc.).

• Respond promptly to emergency or urgent repair requests, reprioritising schedules as required.

• Support performance monitoring by providing accurate data and reports on job completion, no-access rates, and productivity.

• Contribute to continuous improvement by identifying process inefficiencies and suggesting solutions to improve service delivery.

• Ensure compliance with health and safety procedures and organisational policies.