Repairs Planner

Daniel Owen Ltd.; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading repairs and maintenance firm is seeking a Repairs Planner in Potters Bar, UK. This role involves scheduling and coordinating repairs to ensure efficiency and customer satisfaction. The ideal candidate will manage incoming requests, prioritize workloads, and communicate with various stakeholders. Competitive hourly wage offered, with opportunities for permanent placement.

Responsibilities

• Plan and schedule repairs, maintenance, and void works.
• Allocate jobs to the appropriate trade operatives.
• Monitor progress of work orders for timely completion.
• Communicate effectively with tenants and contractors.
• Maintain accurate records using management systems.
• Respond to emergency repair requests promptly.
• Support performance monitoring with accurate data.
• Contribute to continuous improvement of processes.
• Ensure compliance with health and safety procedures.

Job description

Repairs Planner
Based in Potters Bar
Temp to Perm
£16.50-17per hour

The Repairs Planner is responsible for scheduling and coordinating repairs and maintenance works to ensure efficient use of operatives' time, prompt service delivery, and high levels of customer satisfaction. The role involves managing incoming repair requests, prioritizing workloads, allocating appointments, and liaising with residents, contractors, and internal teams to ensure repairs are completed within agreed timescales.

Key Responsibilities

• Plan and schedule repairs, maintenance, and void works to ensure operatives are fully utilized and jobs are completed on time.

• Allocate jobs to the appropriate trade operatives based on location, skills, and availability.

• Monitor progress of work orders to ensure completion within target response times.

• Communicate effectively with tenants, operatives, supervisors, and subcontractors to provide updates, resolve queries, and manage expectations.

• Maintain accurate records of appointments, completed works, and follow-up actions using the housing management or scheduling system (e.g., DRS, OptiTime, Northgate, etc.).

• Respond promptly to emergency or urgent repair requests, reprioritising schedules as required.

• Support performance monitoring by providing accurate data and reports on job completion, no-access rates, and productivity.

• Contribute to continuous improvement by identifying process inefficiencies and suggesting solutions to improve service delivery.

• Ensure compliance with health and safety procedures and organisational policies.