Repairs Planner

Recco; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading construction company in London is seeking a Repairs Planner to manage scheduling and allocations of repairs and maintenance works. The role entails responding to client needs, organizing tasks for operatives, and managing emergency repair requests efficiently. Strong communication and organizational skills are essential for providing high-quality service. This position offers an opportunity to work within a dynamic team in a growing sector.

Qualifications

• Excellent communication skills to provide high-quality client services.
• Strong organizational skills for scheduling and managing diaries.

Responsibilities

• Schedule works into diaries and allocate tasks to operatives.
• Manage emergency repair requests in a timely manner.
• Respond to client communications and log issues efficiently.

Job description

The Company

Our client is a leading new-build, refurbishment, planned and reactive repairs and maintenance, and roofing construction company with over half a century in operation and a turnover in excess of £55 million.

Family owned since the 60s they work with a mixture of private and public sector clients across London and the Southeast delivering high quality new build, refurbishment, retrofit, roofing projects, reactive repairs and maintenance projects ranging between £5m and £50m for local authorities, schools, hospitals, commercial organisations and housing associations.

The Role

Our client is currently seeking to recruit a Repairs Planner to join their team in the City of London (Barbican) to effectively manage and schedule repairs and maintenance work across London and the southeast.

Roles and responsibilities include but are not limited to:

• Scheduling works into diaries daily ensuring that diaries are full and immediate attention is given to allocate work to operatives when they become free
• Check the system for emergencies and manage within a timely manner to ensure targets are met
• Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
• Provide a high-quality services to clients on a face-to-face basis
• Handling calls and emails from the client to log issues, deploy Operatives and monitor completion of work, providing updates at regular intervals
• Ensure the system is updated in a timely manner so that the client and operations are in receipt of the most up to date information
• Understanding and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions
• Managing incoming repairs inbox and allocating repairs works appropriately