Repairs Operations Leader - Customer-Centric Maintenance

Lincolnshire Housing Partnership; Boston; On-site; GBP 56,000; Full time

Job summary

A community-focused housing provider is looking for a Repairs Operations Manager in Boston to lead operational teams, ensuring the delivery of a customer-oriented repair service. You will manage two responsive repair teams, oversee key performance indicators, and maintain high standards in customer satisfaction. Your role includes coaching team leaders, engaging with customers, and collaborating with various departments. Excellent leadership and communication skills are essential for driving service improvements and a positive impact in the community.

Benefits

Wellbeing package worth up to £1,200 annually

Discounted shopping vouchers

Salary sacrifice pension scheme

Qualifications

• Experience in leading and delivering repairs services.
• Technical knowledge of maintenance requirements for domestic housing.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide leadership and coaching to operational teams.
• Track spend vs budget and labour productivity.
• Meet customers for service trend verification.

Skills

Customer-focused repairs service

Strong communication skills

Leadership and team management

Organizational skills

Technical knowledge of construction

Project management

Education

Bachelor's Degree in a relevant field

IOSH accredited safety qualification

Tools

Microsoft Office applications

Job description

A community-focused housing provider is looking for a Repairs Operations Manager in Boston to lead operational teams, ensuring the delivery of a customer-oriented repair service. You will manage two responsive repair teams, oversee key performance indicators, and maintain high standards in customer satisfaction. Your role includes coaching team leaders, engaging with customers, and collaborating with various departments. Excellent leadership and communication skills are essential for driving service improvements and a positive impact in the community.