Repairs Officer - DLO

DGF Global, LLC.; East Devon; Hybrid; GBP 52,000; Full time

Job summary

A leading service provider seeks an experienced Repairs Officer to manage the Direct Labour Organisation (DLO) in East Devon. The role involves overseeing a team of trades professionals, ensuring high-quality repairs, managing budgets, and delivering excellent customer service. Candidates should have a strong background in service management within social housing and excellent leadership skills. Benefits include a competitive salary, generous annual leave, and professional development opportunities.

Benefits

25 days annual leave

Generous employer pension contribution

Comprehensive training and professional development opportunities

Staff reward and discount scheme

Qualifications

• Proven experience managing repairs and maintenance services within social housing or a related sector.
• Demonstrated success leading multi-skilled trade teams to deliver consistent, high-quality outcomes.
• Strong understanding of housing repairs legislation, regulations, and best practice.

Responsibilities

• Lead and develop DLO trade teams to deliver repairs services.
• Oversee daily operations, inspections, and repair completions.
• Manage performance data, budgets, and KPI monitoring.

Skills

Repairs and maintenance management

Team leadership

Communication

Problem-solving

Budget management

Education

HND in Building Construction, Building Surveying or related discipline

Professional membership (CIOB, RICS, or equivalent)

NEBOSH or equivalent Health & Safety qualification

Job description

Repairs Officer (DLO)

Salary: £51,314 per annum

Location: Norfolk (Field-based with some office and home working)

Hours: 37 hours per week, Monday to Friday

Contract: Permanent

About The Role

Our client is looking for a skilled and motivated Repairs Officer to lead their Direct Labour Organisation (DLO) and deliver a high-performing, customer-focused repairs service. This role plays a key part in ensuring homes are well maintained, safe, and of a consistently high standard, while achieving great value for money and operational efficiency.

You’ll manage a large team of trades professionals, ensuring that repairs are delivered to quality, budget, and safety standards. Working closely with internal teams and residents, you’ll drive continuous improvement and help develop a best-in-class maintenance service.

Key Responsibilities

• Lead, manage, and develop the DLO trade teams to deliver an effective and high-quality repairs service.
• Oversee day-to-day operations, including inspections, scheduling, and completion of repairs to agreed timescales and quality standards.
• Monitor and manage performance data, budgets, and KPIs to ensure value for money and continuous improvement.
• Conduct full property surveys and specify works, ensuring accurate job scoping and cost control.
• Undertake pre- and post-inspections to verify workmanship, compliance, and customer satisfaction.
• Ensure health and safety compliance is maintained across all operations, promoting a positive safety culture.
• Manage and resolve complaints, complex repair cases, and disrepair issues to a high standard of customer care.
• Support the recruitment, training, and performance management of DLO staff.
• Collaborate with colleagues to develop innovative service delivery solutions and efficiency improvements.
• Participate in the out-of-hours management rota, including occasional weekend responsibilities.

About You

You’ll be an experienced leader in repairs and maintenance with the ability to balance operational demands with service excellence. You’ll bring technical knowledge, strong people management skills, and a customer-first mindset to drive service performance.

Essential Skills And Experience

• Proven experience managing repairs and maintenance services within social housing or a related sector.
• Demonstrated success leading multi-skilled trade teams to deliver consistent, high-quality outcomes.
• Strong understanding of housing repairs legislation, regulations, and best practice.
• Excellent communication, organisation, and problem-solving skills.
• Commercial awareness and the ability to manage budgets effectively.
• Confident decision-maker able to work under pressure and manage competing priorities.

Desirable Qualifications

• HND in Building Construction, Building Surveying, or related discipline.
• Professional membership (CIOB, RICS, or equivalent).
• NEBOSH or equivalent Health & Safety qualification.

Additional Requirements

• Full UK driving licence and access to a vehicle insured for business use.

What's On Offer

• £51,314 annual salary
• 25 days annual leave (rising to 30 with service)
• Generous employer pension contribution
• Access to a staff reward and discount scheme
• Comprehensive training and professional development opportunities
• The autonomy to make decisions and deliver real impact
• Opportunities for career growth within a supportive, forward-thinking organisation