Repairs Officer

Blue Octopus Recruitment Limited; Gloucester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Repairs & Scheduling Officer in Gloucester. This full-time position involves scheduling repair technicians, managing customer appointments, and optimizing service delivery. Candidates should have experience in repairs or maintenance, strong IT skills, and a proactive attitude. The role offers a competitive salary, holiday allowance, and opportunities for learning and development.

Benefits

Competitive salary and pension

Generous holiday allowance

Learning and development opportunities

Inclusive working culture

Qualifications

• Experience using repair scheduling systems.
• Proactive mindset with attention to detail.
• Ability to adapt to changing priorities.

Responsibilities

• Schedule and dispatch repair technicians based on availability.
• Monitor job progress and adjust schedules for emergencies.
• Provide exceptional customer service managing appointments.

Skills

Experience in repairs, maintenance, or social housing environments

Strong IT literacy

Ability to work under pressure

Attention to detail

Experience using scheduling or CRM systems

Education

Business Administration qualification (NVQ or equivalent)

Tools

Total Mobile

Microsoft Word

Microsoft Excel

Job description

Overview

5 Months Fixed Term Contract
Full Time (37 hours per week)

Join our team at Gloucester City Homes (GCH) and help us deliver a first-class repairs and maintenance service to our customers. We’re looking for a proactive and organised Repairs & Scheduling Officer to support the smooth day-to-day running of our Property Care Services.

Responsibilities

• Schedule and dispatch repair technicians based on availability, location, and skill set
• Monitor job progress and proactively adjust schedules to accommodate emergencies or delays
• Provide exceptional customer service by managing appointments, keeping residents informed, and resolving scheduling conflicts
• Support performance reporting and rota planning to optimize team efficiency
• Ensure accurate system updates across CRM and Total Mobile platforms
• Track resource usage and ensure materials are allocated effectively

What we’re looking for

• Experience in repairs, maintenance, or social housing environments
• Experience using scheduling or CRM systems (Total Mobile experience is a plus)
• Strong IT literacy, particularly with Word, Excel, and scheduling systems
• Ability to work under pressure and adapt to changing priorities
• A proactive mindset with attention to detail
• A Business Administration qualification (NVQ or equivalent) would be beneficial.

Why join GCH?

At Gloucester City Homes, we’re proud to make a real difference to our communities. You’ll join a supportive, values-driven team that encourages innovation, continuous learning, and collaboration.

We offer:

• ✅ Competitive salary and pension
• ✅ Generous holiday allowance
• ✅ Learning and development opportunities
• ✅ A friendly and inclusive working culture

Closing Date

Closing Date: 26th November 2025.

Be part of a team that keeps Gloucester’s homes safe, efficient, and well-maintained. Apply today and help us deliver outstanding service to our residents!

Our Culture

At GCH, how we do things matters. We live our #BeTheDifference framework every day — We Adapt, We Inspire, We Own It, and We Care. If you’re someone who takes pride in their work, embraces change, and is passionate about making a difference to our customers and communities, we’d love to hear from you.

Ready to be the difference? Apply today and help us deliver safe, compliant homes that make a real impact.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.