Repairs Customer Service Officer

The Oyster Partnership; West Byfleet; On-site; GBP 60,000 - 80,000; Full time

Job summary

A housing service provider is seeking a proactive Council Repairs Customer Service Officer in West Byfleet. This full-time, office-based role involves managing repair appointments and ensuring excellent service delivery to tenants. The ideal candidate has strong customer service background, excellent communication skills, and knowledge of housing processes. Experience with systems like Orchard and Excel is preferred.

Qualifications

• Previous experience in customer service or scheduling, ideally within housing or repairs.
• Strong organisational skills and ability to prioritise tasks effectively.
• Excellent communication skills, both verbal and written.

Responsibilities

• Handle incoming calls and emails from tenants regarding property repairs.
• Schedule and coordinate repair appointments with contractors and internal teams.
• Accurately log repair requests and update systems to reflect progress and completion.

Skills

Customer service experience

Organisational skills

Communication skills

Tools

Orchard

Jigsaw

Microsoft Excel

Job description

Council Repairs Customer Service Officer

Location: Surrey

Salary: £18 per hour

Hours: Full-time, office-based

Contract Type: Temporary

Job Overview

We are looking for a proactive and organised Council Repairs Customer Service Officer to join our busy Repairs Team. You will be the first point of contact for tenants, responsible for scheduling repair appointments, managing enquiries, and ensuring excellent service delivery.

Key Responsibilities

• Handle incoming calls and emails from tenants regarding property repairs.
• Schedule and coordinate repair appointments with contractors and internal teams.
• Accurately log repair requests and update systems to reflect progress and completion.
• Communicate clearly with tenants about repair timelines and any changes.
• Liaise with contractors and suppliers to ensure repairs are completed within agreed timescales.
• Monitor urgent and emergency repairs to ensure compliance with service standards.
• Maintain accurate records and produce reports as required.

Skills & Experience

• Previous experience in customer service or scheduling, ideally within housing or repairs.
• Strong organisational skills and ability to prioritise tasks effectively.
• Excellent communication skills, both verbal and written.
• Knowledge of housing and repairs processes.
• Experience using systems such as Orchard, Jigsaw, and Microsoft Excel.
• Abil...