Repairs Customer Service Advisor

Hamilton Woods; Penwortham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A reputable housing association is seeking a Repairs Customer Service Advisor to provide front line service to social housing tenants in Penwortham. This temporary role requires office work 5 days a week, focusing on handling repairs-related inquiries and ensuring accurate records. Candidates should possess experience in customer service and strong communication skills.

Qualifications

• Experience in customer service within a housing or repairs context.
• Strong communication skills for working with tenants.

Responsibilities

• Providing a first-class front line service to social housing tenants.
• Taking incoming calls around repairs.
• Liaising with tenants over the phone, face to face and via email.
• Taking requests for repairs, booking in jobs and scheduling appointments.
• Ensuring accurate records are maintained.

Job description

Repairs Customer Service Advisor

Until March 2026

Temporary

Penwortham, Lancashire

37 hours pw

£13.20 PAYE + holiday

Hamilton Woods Associates are currently working on behalf of a housing association, who are recruiting for a Customer Service Advisor for their repairs function.

Office working is required 5 days a week.

Responsibilities

• Providing a first-class front line service to social housing tenants
• Taking incoming calls around repairs
• Liaising with tenants over the phone, face to face and via email
• Taking requests for repairs, booking in jobs and scheduling appointments with trades staff
• Ensuring accurate records are maintained

To be considered for this exciting role, please contact Bethan Hall (Associate Director) at Hamilton Woods on (phone number removed) or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot reply to everyone with