Repairs Coordinator/ Administrator

Elevate Projects Ltd; Bristol; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A property management firm in Bristol is seeking a proactive Repairs Administrator / Coordinator. The successful candidate will manage complex repair cases involving damp and disrepair, serving as a central point for residents and contractors. Applicants should have experience in repairs coordination and demonstrate excellent communication and organisational skills. This position offers a hybrid working model.

Qualifications

• Experience in repairs coordination or housing administration.
• Understanding of damp, mould, and disrepair issues.
• Ability to manage a busy caseload.

Responsibilities

• Log and track incoming repair reports.
• Coordinate inspections and follow-up work.
• Keep residents updated on repair progress.
• Maintain accurate case records.
• Ensure compliance with policies and regulations.
• Assist with documentation for legal matters.

Skills

Repairs coordination experience

Communication skills

Organisational skills

Attention to detail

Proactive customer service

Tools

Property management systems

Microsoft Office

Job description

We are seeking a proactive, organised, and customer-focused Repairs Administrator / Coordinator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair.

In this crucial role, you'll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab's Law.

Key Responsibilities:

• Log, triage and track incoming reports of damp, mould, and disrepair.
• Coordinate inspection visits, surveys, and follow-up works with contractors and in‑house teams.
• Keep residents informed and updated throughout the repair process with empathy and clarity.
• Maintain accurate and up‑to‑date records of case progress, correspondence, and outcomes.
• Ensure compliance with relevant policies, regulations, and service level agreements.
• Assist with the preparation of reports, case files, and documentation for legal or complaint‑related matters.
• Support the wider repairs and maintenance team with administrative duties and scheduling.

What We're Looking For:

• Previous experience in a similar repairs coordination, property management or housing admin role (desirable).
• Strong understanding of the challenges and sensitivity around damp, mould, and disrepair.
• Excellent communication and organisational skills with a keen attention to detail.
• Ability to manage a busy caseload and work to tight deadlines.
• Confident using property management systems and Microsoft Office.
• A proactive, empathetic, and resident‑focused approach to service delivery.

This is working on a contract basis offering hybrid working and joining a friendly team environment.