Repairs Coordinator

Paradigm Housing Group; High Wycombe; Hybrid; GBP 32,000; Full time

Job summary

A leading housing organization in High Wycombe is seeking a Repairs Coordinator to manage cases related to damp, mould, and emergency hazards. The role involves ensuring compliance with Awaab’s Law and requires strong customer service experience. Candidates must be methodical with excellent communication skills. This hybrid position offers a salary of £31,074 per annum and various benefits aimed at creating a supportive work environment.

Benefits

25 days holiday plus Christmas closure

Generous pension scheme

Flexible working options

Qualifications

• Experience in customer service, ideally in a call-centre or property maintenance setting.
• Strong communication skills and a team player mindset.
• Ability to stay calm under pressure and prioritise tasks.

Responsibilities

• Manage and monitor damp, mould, and emergency hazard cases.
• Ensure compliance with Awaab’s Law timeframes.
• Coordinate repair works and ensure jobs are completed on time.

Skills

Customer service experience

Knowledge of Awaab’s Law

Strong communication skills

Problem-solving ability

Proficiency in Microsoft Office

Job description

We’re looking for a proactive and highly organised Repairs Coordinator to join our Repairs team. You’ll be the central point of contact for managing cases related to damp, mould, and emergency hazards, ensuring compliance with Awaab’s Law and delivering a responsive, resident-focused service. The role is hybrid with a minimum of two days in our offices in High Wycombe, Bucks and the remainder at home/remote.

Are you looking to join a growing, values-led organisation with a clear social purpose?

At SettleParadigm, we’re proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire.

Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger we’ve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve.

If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future.

About the Role/team

Working with our friendly team, you’ll triage and allocate works, monitor progress, and maintain accurate case records. You’ll also liaise with internal teams, contractors, and residents to ensure timely resolution and clear communication throughout the process.

Key Responsibilities:

• Manage and monitor damp, mould, and emergency hazard cases
• Ensure compliance with Awaab’s Law timeframes and issue Summary of Findings to residents
• Coordinate repair works and ensure jobs are scheduled and completed within legal timeframes
• Allocate emergency and specialist works efficiently, reducing out-of-hours reliance
• Optimise engineer schedules for productivity and geographic efficiency
• Liaise with Repairs Supervisors, Inspectors, and Technicians to ensure positive outcomes
• Provide regular updates to residents and ensure they understand the process
• Maintain accurate documentation and update systems in real time
• Support cross-team functions and assist with KPI tracking and contractor performance
• Prioritise disrepair cases, asset referrals, and complaints
• Respond to email enquiries within SLA and support field operatives effectively

What We’re Looking For

Must haves:

• Experience in customer service, ideally in a call-centre or property maintenance setting
• Familiarity with housing legislation, especially Awaab’s Law and HHSRS
• Strong communication skills and a team player mindset
• Methodical approach with strong problem-solving skills
• Understanding of safeguarding and health-related housing risks
• Ability to stay calm under pressure and prioritise tasks in a fast-paced environment
• Proficiency in Microsoft Office, Outlook, and service call logging systems
• Ability to critique and improve processes for business benefit
• Customer-focused approach with a commitment to satisfaction
• Excellent organisational and time management skills

Nice to haves:

• Understanding of housing services and field maintenance operations
• Experience handling maintenance calls and technician coordination

For added brilliance:

• Confidence in managing sensitive cases and communicating with vulnerable residents
• Passion for delivering safe, high-quality homes and excellent service

Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment.

• annual salary: £31,074 per annum
• 25 days holiday, increasing with service, plus Christmas closure and buying options
• Generous pension scheme – up to 9.5% employer contribution via salary sacrifice
• Family-friendly leave: Enhanced maternity, paternity, and adoption leave
• Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover)
• Life cover and income protection
• Flexible working – hybrid options, modern offices, free parking & EV charging

And that’s just the beginning! We’re also thrilled to provide:

• 30+ qualified Mental Health First Aiders available to support
• Car leasing via salary sacrifice (for permanent colleagues subject to conditions)
• Funded training, qualifications & apprenticeships
• 3 paid volunteering days in the local communities
• Peer-recognition rewards platform
• Paid professional subscription (one per year)

Our Commitment

We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups.

Accessibility and Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required.

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made.

Please ensure you fully answer the questions on the application form.

Closing Date: 27 November 2025