Repairs Coordinator

Hightown; Hemel Hempstead; Hybrid; GBP 28,000; Full time

Job summary

A housing association in Hemel Hempstead is seeking a Repairs Co-ordinator on a maternity cover basis. This hybrid position offers a salary of £27,663 pro rata and is integral to delivering an excellent repairs service. Ideal candidates will be organised, customer-focused, and have expertise in Microsoft Office. The role includes processing repair requests, tracking orders, and monitoring customer satisfaction, while offering competitive benefits such as 33 days of annual leave and training opportunities.

Benefits

33 days annual leave pro-rata including Bank Holidays

Monthly attendance bonus

Life assurance cover

Access to discounts and savings at retailers

Ongoing training opportunities

Employee support and health & wellbeing services

Free access to on-site gym

Qualifications

• Customer-focused with a professional and courteous manner.
• Organised, reliable, and meticulous in record-keeping.
• Confident using Microsoft Word and Excel.
• A strong communicator with a good telephone manner.
• Knowledge surrounding housing construction is desired but essential.

Responsibilities

• Receive and process repair requests from residents and staff.
• Place and track orders with approved contractors using our Repairs and Maintenance system.
• Maintain accurate property records and update our property database.
• Log defects in new or refurbished properties and liaise with builders.
• Assist with invoice processing and appointment scheduling for technical staff.
• Monitor customer satisfaction and feedback.
• Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
• Provide occasional reception cover as required.

Skills

Customer-focused approach

Organisational skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Strong communication skills

Job description

Repairs Co-ordinator - Maternity Cover FTC

Hybrid - £27,663 Pro Rata

Are you passionate about delivering excellent customer service and ensuring homes are well maintained? We are looking for a proactive and organised Repairs Coordinator to join our team on a maternity cover basis. This is a fantastic opportunity to play a key role in supporting the delivery of our responsive repairs service at Hightown Housing Association.

Key Responsibilities as a Repairs Co-Ordinator:

• Receive and process repair requests from residents and staff.
• Place and track orders with approved contractors using our Repairs and Maintenance system.
• Maintain accurate property records and update our property database.
• Log defects in new or refurbished properties and liaise with builders.
• Assist with invoice processing and appointment scheduling for technical staff.
• Monitor customer satisfaction and feedback.
• Support with specialist tasks such as overdue contractor orders and out-of-hours administration.
• Provide occasional reception cover as required.

The ideal candidate will have:

• Customer-focused with a professional and courteous manner.
• Organised, reliable, and meticulous in record-keeping.
• Confident using Microsoft Word and Excel.
• A strong communicator with a good telephone manner.
• Knowledge surrounding housing construction is desired but essential.

Why Join Us as a Repairs Co-Ordinator?

• 33 days of annual leave pro-rata including Bank Holidays
• Competitive salary of £27,663 per annum pro rata (35-hour week)
• Monthly attendance bonus
• Life assurance cover (three times your annual salary)
• Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
• Ongoing training opportunities to develop your career
• Employee support and health & wellbeing services
• Free access to on-site gym

Please note that we will be shortlisting and interviewing candidates on an ongoing basis and therefore we may close the vacancy early. Interested applicants are therefore encouraged to apply as soon as possible to ensure they are considered.

Appointment to this position will be subject to satisfactory right to work, enhanced DBS and references.

We are an Equal Opportunities & Disability Confident Employer