Repairs Coordinator

Pinnacle Group Limited; City Of London; Remote; GBP 30,000 - 40,000; Full time

Job summary

A national housing services provider is looking for a Repairs Coordinator to support the Asset Lifecycle Strategy. You will manage reactive maintenance and repairs across properties, ensuring compliance and value for money. The ideal candidate has experience in repairs coordination, strong organizational skills, and excellent communication abilities. This role is remote with occasional travel to Holborn.

Benefits

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Retail Discounts

Childcare Assistance

Sick Pay Schemes

Personal Development Plans

Qualifications

• Experience in a similar role ideally from a customer service background.
• Resilient under pressure with strong organizational skills.
• Excellent communication skills and ability to influence.

Responsibilities

• Support collection of asset management data.
• Ensure contracted service levels are delivered.
• Manage risk and develop mitigation strategies.
• Collaborate with Finance on cost management.
• Lead the repairs function ensuring compliance with KPIs.

Skills

Repairs coordination

Customer service

Financial awareness

Organizational skills

Communication skills

IT skills

Attention to detail

Job description

Pinnacle Group are looking for a Repairs Coordinator to join Homes Division working within our Pinnacle Asset Acquisition & Management team (PAAM). In this role you will support the Assistant Asset Lifecycle Manager in delivering the Asset Lifecycle Strategy covering void works, planned and statutory maintenance, capital replacement and compliance. You will take ownership of reactive maintenance and emergency repairs across PAAM properties ensuring all works meet contractual requirements deliver value for money and adhere to health and safety standards.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will have experience in a similar role ideally from a customer service background within repairs coordination with strong organisational and communication skills. You will be commercially aware resilient under pressure and confident in managing repairs. Excellent IT skills attention to detail and the ability to influence at all levels are essential. If you are ambitious adaptable and committed to delivering best-in-class service, we would love to hear from you.

This is a remote role with occasional travel to Holborn.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• Supporting the collection of asset management data during the Acquisition phase
• Ensure that contracted service levels are understood, and delivered in accordance with associated KPIs and performance effectively recorded
• Risk management –support early identification of potential problems and assist development of risk mitigation strategies
• Work closely with the Finance team to ensure the correct cost management of each property. Support analysis of the assets to drive the lifecycle strategy at each property.
• Ensure effective management of warranties and call back work.
• Management of the completion of planned and reactive works.
• Lead the repairs function ensuring all repairs are complete in accordance with KPIs and the asset lifecycle strategy
• Ensure all repairs offer good value for money.
• Ensure that repairs are completed in accordance with relevant health and safety legislation and Pinnacle Group policies.
• Ensure recovery of all tenant related repair costs.

Key Requirements:

• Experience in a similar role with knowledge of repairs coordination
  Resilient and positive with the ability to deliver results under pressure
  Strong financial and commercial awareness in an operational context
  Excellent communication skills and ability to influence at all levels
  Highly organised with strong IT skills and attention to detail

Our Offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans