Repairs Co-ordinator

North Bristol NHS Trust; Cheltenham; On-site; GBP 20,000 - 26,000; Full time

Job summary

Bristol NHS Foundation Trust is seeking a dedicated Administrative Support Officer for the Wheelchair Repair and Service team. You will liaise with patients, carers and clinicians to coordinate repair schedules and paperwork, contributing to timely repairs and high-quality patient care.

Key duties include processing work orders, coordinating Field Service Engineers, maintaining stock records and supporting management information reporting to optimise stock usage and service delivery across the

Qualifications

• GCSE English and Maths or equivalent
• Ability to work unsupervised and on own initiative
• Good geographical knowledge of Gloucestershire, Bristol and surrounding areas
• Reliable and punctual
• Understanding of confidentiality

Responsibilities

• Liaising via telephone with patients, carers and care professionals for the delivery of repairs services, coordinating relevant paperwork.
• Completing works orders and associated notes to close down completed jobs in a timely fashion.
• Coordinating workload for Field Service Engineers to ensure efficient patient care.
• Maintaining efficient goods inwards control, including inspections and approvals.
• Liaising with service management to develop management information reporting for stock control and related reports.
• Using stock control systems to update records and maintain patient details.
• Undertaking other duties as advised by management.

Skills

Organisational skills

Communication skills

Telephone etiquette

IT literate

Education

GCSE English and Maths or equivalent

Ability to work unsupervised and on own initiative

Geographical knowledge of Gloucestershire and Bristol

Reliable and punctual

Confidentiality awareness

Job description

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1 st July 2026 to become Bristol NHS Foundation Trust. This creates an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Job overview

We are looking for the right person to provide and co-ordinate administrative support to the Wheelchair Repair and Service team.

If that's you, please read on:

The post holder will be responsib le for liaising with patients, carers and relatives for the repair and service of wheelchair mobility aids; as well as assisting in the allocation and coordination of daily workloads. The successful post holder will also share in team activities such as controlling and ordering stock, monitoring and allocating wheelchairs and related accessory stock; also assisting in stock control systems .

This role calls for a post holder that is a self starter and have the capabilities to work alone and as part of our team, with patients and their carers to ensure the delivery of the repairs service and collection of goods and accessories in a timely manner and to a high standard .

This is a unique role that will challenge you, stretch you but bring the satisfaction like no other as you bring quality to the lives of the persons we serve.

Main duties of the job

Liaising via the telephone with patients, carers and care professionals for the delivery of repairs services, co-ordinating relevant paperwork.

Completing works orders and associated notes to close down completed jobs in a timely fashion.

Coordinating workload and jobs for F ield S ervice E ngineers.

Maintaining and develop efficient goods inwards control, goods inwards approvals and other procedures, either in person or through agreed delegation.

Liaise with service management to develop effective management information reporting systems for all aspects of stock control, stock movements, slow moving or obsolete stock identification and other reports to facilitate optimum stock usage within contractual requirements.

Make full use of computerised stock control and other systems to update records and maintain patient details.

Comply with service requirements of the BCE Management Systems and Bristol NHS Foundation Trust policies and procedures.

Undertake such other reasonable duties, appropriate to the grade, as agreed between the post holder and manager from time to time.

This job description will be reviewed periodically, in the light of experience and according to changing service needs.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.

With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.

Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:

• Better outcomes for ourPatients
• More opportunities for ourPeople
• Fairer more consistent care for ourPopulation
• Best Value for Public Purse

Our vision for five years from now:

• Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
• We will meet rising demand by maximising the use of our available resources.
• More care will be delivered nearer to patients, in their homes or the community.
• Digital technologies will have transformed the way we work and the way we deliver care.
• Our people will feel engaged, energised and empowered by their work.
• We will be known as a place where people enjoy working, training and building a career.
• Our volume of globally renowned research and innovation will have grown significantly.
• We will contribute to system financial balance

Detailed job description and main responsibilities

Receive calls from patients, carers and care professionals through telephone and email for the repair of wheelchairs. This will require liaising with the callers to ascertain the fault and agreeing when we will call to repair and fix that problem.

Completing works orders and associated paperwork to close down completed jobs in a timely fashion within the stated KPI's.

Coordinating the workload for F ield S ervice E ngineers to ensure a full day is allocated to patient care .

Maintain an efficient and prompt goods inwards control, including incoming inspection, goods inwards approvals and other procedures, either in person or through agreed delegation.

• Order additional stock as required by the site.

Liaise with service management an effective management information reporting systems for stock control, stock movements, slow moving or obsolete stock identification and other reports to facilitate optimum stock usage within contractual requirements.

Make full use of stock control and other systems to update records and maintain patient details.

• Comply with service requirements of the BCE Management Systems and Bristol NHS Foundation Trust policies and procedures.

Undertake other reasonable duties, appropriate to the grade.

Education and qualifications

• GCSE English and Maths or equivalent
• Ability to work unsupervised and on own initiative. Self motivated.
• Good geographical knowledge of Gloucestershire, Bristol and surrounding areas.
• Reliable and punctual
• An understanding of confidentiality

Knowledge, skills and abilities

• Organisational skills including meticulous attention to detail, managing and prioritising own workload and working to tight deadlines
• IT Literate
• Ability to manage phone calls professionally with patients and carers who may be challenging.
• Excellent communication and interpersonal skills, confident and articulate telephone manner.

Experience

• Experience of working within a team and able to work with people at all levels
• Previous experience in an administrative role
• Experience working within a pressurised environment

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

• As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.
• The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.
• BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.
• To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.
• If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
• The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
• By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
• Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.