Repairs and Maintenance Co-Ordinator - billericay, essex 28K

Regen Solutions; Essex; On-site; GBP 23,000 - 28,000; Full time

Job summary

A construction and refurbishment provider in Essex is looking for a Repairs and Maintenance Co-Ordinator to manage day-to-day operations of their repairs service. The ideal candidate will coordinate appointments, maintain accurate records, and communicate effectively with customers and contractors. Experience in social housing and a strong administrative background are essential for success in this full-time role with a salary of up to £28,000 per year.

Benefits

Career development opportunities

Supportive team environment

Ongoing training and development

Qualifications

• Proven experience in an administrative role, preferably in construction or property management.
• Ability to manage customer expectations and provide excellent service.
• Knowledge of responsive repairs or facilities management is an advantage.

Responsibilities

• Coordinate and manage booking of repair works for various clients.
• Liaise with customers to schedule appointments and ensure satisfaction.
• Maintain accurate records of repair requests and completed work.
• Communicate with subcontractors and teams for smooth workflow.
• Monitor progress of ongoing repairs and ensure deadlines are met.
• Handle customer queries and provide updates on repairs.

Skills

Strong organisational skills

Excellent communication skills

Multitasking skills

Customer service skills

Tools

Microsoft Office

Scheduling software

Job description

Repairs and Maintenance Co‑Ordinator - CM11 ESSEX - UP TO 28K

Must have social housing experience.

Job description

We are a growing provider of construction and refurbishment services and are seeking a highly organised and detail‑oriented Responsive Repairs Co‑Ordinate to join our team. In this role, you will be responsible for managing the day‑to‑day administration of our responsive repairs service, ensuring efficient coordination between customers, contractors, and our internal team. The ideal candidate will have excellent communication skills, a strong ability to manage multiple tasks, and a keen eye for detail, ensuring repairs are completed in a timely and efficient manner.

Previous Experience

Our ideal candidate would have experience within social housing and know how to arrange jobs from start to finish.

Duties & Responsibilities

• Coordinate and manage the booking of repair works for residential, commercial and industrial clients.
• Liaise with customers to schedule appointments and ensure work is completed to their satisfaction.
• Maintain accurate records of repair requests, appointments and completed work.
• Communicate with subcontractors and in‑house teams to ensure smooth workflow.
• Monitor the progress of ongoing repairs and ensure deadlines are met.
• Handle customer queries and complaints professionally, providing timely updates on the status of repairs.
• Assist with invoicing and tracking of repair‑related costs.
• Ensure compliance with health and safety regulations and company policies.

Qualifications

• Proven experience in an administrative role, preferably within the construction or property management sector.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in using office software (Microsoft Office, spreadsheets, etc.).
• Ability to manage customer expectations and provide excellent service.
• Knowledge of responsive repairs or facilities management is an advantage.
• A proactive approach to problem‑solving and troubleshooting.
• Experience with scheduling software or databases is beneficial.

What We Offer

• Competitive salary and benefits.
• Full‑time, permanent position with career development opportunities.
• A supportive and collaborative team environment.
• Opportunities to work with a leading company in the construction and refurbishment sector.
• Ongoing training and development to enhance your skills. We believe in creating an environment that fosters growth and career progression. As part of our team, you will have the opportunity to make a real impact, working in a dynamic and supportive environment.

Job Type

Full‑time

Pay

Up to £28,000.00 per year

Schedule

Monday to Friday – 8am‑5pm (30 minute break) – 20 days annual leave + bank holidays – Christmas / New year shut down

Experience

Repairs and Maintenance: 1 year (required)