Repairs And Maintenance Adviser

Service Care Solutions; City Of London; On-site; GBP 25,000 - 30,000; Part time

Job summary

A community service organization is seeking a Repairs and Maintenance Adviser based in London N4. The role involves responding to repair requests, ensuring timely communication with residents, and liaising with contractors for effective issue resolution. Ideal candidates should possess strong customer service and communication skills, thrive under pressure, and be comfortable with IT systems. Experience in a similar environment is desirable and applicants are encouraged to apply quickly.

Qualifications

• Experience in a fast-paced environment like contact centers or customer support.
• Ability to communicate clearly and calmly, even in challenging situations.
• Experience in repairs and maintenance is desirable.

Responsibilities

• Respond to incoming repair enquiries from residents.
• Log, track and elevate repairs.
• Liaise with contractors and colleagues for issue resolution.

Skills

Customer service skills

Communication skills

Problem-solving

IT literate

Tools

CRM systems

MS Office

Job description

Job title: Repairs and Maintenance Adviser
Location: London N4 (Office based)
Start Date: ASAP
Contract Type: Temporary ongoing
Weekly Hours: 35 hours per week

Job Purpose

As a Repairs and Maintenance Adviser, you'll be a critical member of the Assets and Repairs Team, acting as the first point of contact for residents reporting repair issues. Whether it's by phone or email, you'll handle a wide range of enquiries and be responsible for ensuring our homes remain well‑maintained, safe, and habitable. You'll liaise with internal teams and external contractors, provide reassurance and updates to residents, and help shape the ongoing improvement of our customer experience. This is a busy, fast‑paced role that requires calm under pressure, strong communication skills, and the ability to juggle priorities while maintaining a compassionate and professional approach.

Key Responsibilities

• Respond promptly to incoming repair enquiries from residents via telephone and email
• Log, track and elevate repairs in line with agreed service levels
• Provide advice, updates and reassurance to residents on the progress of repairs
• Liaise with contractors, surveyors and other colleagues to ensure timely and effective issue resolution
• Monitor repair requests and follow up on outstanding actions
• Contribute to the continuous improvement of our repairs service
• Participate in regular team meetings and share best practices

Candidate Profile

• Excellent customer service skills – ideally with experience in a fast‑paced environment (e.g. contact centre, housing repairs, or customer support)
• Communicates clearly, calmly and with empathy – even in challenging situations
• Thrives in a collaborative team and enjoys solving problems for customers
• IT literate and confident using CRM systems, emails and basic MS Office packages
• Can manage and prioritise tasks effectively, even when under pressure

Desirable

• Experience working in repairs and maintenance, property or social housing
• Familiarity with scheduling, contractor liaison or asset management systems

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E‑Mail to (url removed)