Repairs Administrator

Rx Plus; Binley Woods CP; On-site; GBP 26,000; Full time

Job summary

A large housing association in the UK is seeking a Customer Care Advisor to assist customers via phone, email, and web chat. Responsibilities include raising and investigating repairs, liaising with departments, and resolving customer issues. Ideal candidates should have excellent customer service experience and flexibility to work shifts. This role offers an hourly rate of £13.80 and full-time or part-time availability.

Qualifications

• Proven experience in delivering excellent customer service.
• Contact centre background is preferred.
• Ability to learn and develop housing knowledge.

Responsibilities

• Raise new repairs on request from customers.
• Investigate existing repairs ensuring updates to systems.
• Liaise with departments for optimal outcomes.
• Proactively handle dissatisfactions to resolve issues.

Skills

Customer service experience

Interpersonal skills

Flexibility

IT skills

Job description

We are recruiting for 12 Customer Care Advisor's, for a large housing association. Your role is all about helping customers - whether it's over the phone, through other contact channels such as email and / or web chat. The customer service advisors work in a fast‑paced environment and interact with many teams across the business. They provide a key service to the clients customers, dealing with incoming calls relating to income, tenancy and repairs.

General duties will include the below :

• Raising new repairs on request from the customer for their properties, communal areas and estates.
• Investigating existing repairs ensuring customers and systems are updated
• Liaising with other departments to gain the best outcome for the caller
• Proactively deal with dissatisfactions to attempt to resolve at the first point of contact

Key details :

• Start date : 17th November
• Working pattern : Core support needed Monday to Friday between 8am and 6pm (as per role profile)
• Hourly rate : £13.80 (FTE £25,509)
• Location : Office-based at Garden Court, Coventry
• Availability : Ideally full-time, but we’re open to candidates seeking 3–4 days per week, provided they can complete the initial two weeks of full-time training

Candidate Requirements

Proven experience in delivery of excellent customer service.

A contact centre background

Ability and desire to learn to develop housing knowledge and improve on customer service skills

Demonstrate interpersonal skills and the ability to communicate effectively via phone, email and web chat.

Flexibility to work shifts between 8am and 8pm and occasional Saturday mornings.

Proficient IT skills, use of MS Packages and experience of navigating range of IT systems