Repair Technician - Samsung Experience Store

Partner Retail Services; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A technology service provider based in London is seeking enthusiastic individuals for customer service roles. Ideal candidates will possess exceptional customer service skills and a passion for technology. Responsibilities include providing solutions to customer tech issues and engaging with them on product knowledge. Prior retail experience is preferred but not essential. Comprehensive training will be provided to all new employees. Join us to be part of a dynamic team that values customer service and technical expertise.

Benefits

Samsung Discount Portal

Colleague reward programme

Certified training provided

Qualifications

• Experience in a customer-centric retail environment.
• Ability to generate commitment and loyalty from customers.
• Positive and engaging disposition upholding ethics and values.

Responsibilities

• Provide exceptional service to customers in a retail setting.
• Recommend solutions for tech-related issues.
• Engage customers with enthusiasm and passion for technology.

Skills

Exceptional customer service skills

Communication and influencing skills

Ability to prioritize customers

Commercially minded approach

Adaptability to changing circumstances

Knowledge of software and hardware repairs

Job description

Location: Samsung Experience Store- London, Stratford

Salary: £13.21ph
Enhanced opportunity - £15.21ph

Bonus: 20% potential

Hours: 40HR

*Training provided*

What can you expect in return for working for us?

At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.

We are looking for future colleagues who have three great loves:

• People
• Fixing tech
• Finding the best possible solutions for Points 1 and 2!

From emergencies to selfies, we understand how important our devices are to us and to our customers, therefore, we want to recommend the right solutions and assurance if those devices need a little ‘surgery’ within our onsite repair centres.

Our customers’ trust in us is paramount. The conversations we have with them and the passion we have for their devices are crucial, so they know that their devices are in the safest hands!

If this sounds like you, we would love to hear from you!

We include certified training to all of our engineers. If you have prior experience, this is a bonus but not essential.

Knowledge, Skills and Experience:

• Exceptional customer service skills and experience gained in a customer centric retail environment.
• Communication and influencing skills that generate commitment and loyalty from customers.

• The ability to prioritise customers and task to deliver a great customer journey.
• A commercially minded approach to retail service.
• An ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you.
• Previous retail experience is ideal but not essential.
• Exposure to the Samsung eco system and a love for all things techy.

• Knowledge and experience of software and hardware repairs.

Behaviours

• A positive and engaging disposition while upholding the ethics and values of the organisation
• You always treat others with dignity and respect

• Encourages organisational and individual social responsibility
• Adhere to requests from management and undertake work in accordance with designated policies and procedures
• Passionate about connected technology and the PRS& Samsung brand
• Ambition to achieve and exceed goals.