Repair & Maintenance Technical Specialist

Thames Water; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading water services company in Guildford is seeking a Repair and Maintenance Technical Specialist to provide expert technical support and manage teams focused on effective and safe repairs to the water network. The role involves coaching members and ensuring health and safety compliance throughout maintenance activities. The position offers a starting salary of £40,645 plus various benefits including a company van, pension scheme, and generous holiday entitlement.

Benefits

Company van

Fuel card

26 days holiday, increasing to 30

Generous Pension Scheme

Enhanced Maternity Leave

Paternity Leave

Qualifications

• Must have a full UK driving licence.
• EUSR Water Hygiene card is essential.
• NRSWA/SMSTS qualification is required.

Responsibilities

• Deliver technical support to maintenance teams.
• Oversee complex repairs and ensure safety compliance.
• Coach team members to enhance their skills.

Skills

Technical problem-solving

Coaching and mentoring

Health and safety compliance

Education

First aid qualification

EUSR Water Hygiene card

NRSWA/SMSTS Street Works qualification

Job description

Overview

We are looking for a Repair and Maintenance (R&M) Technical Specialist. As an R&M Technical Specialist, your role is to provide technical, problem-solving expert support both on-site and remotely to ensure quality repairs are undertaken on the water network. You will be managing, coaching and developing Thames Water and contractors' Repair & Maintenance (R&M) teams, to repair and enhance the water network in the most timely and cost-effective manner, with health and safety being paramount in all decisions and repairs.

You would be part of a shift pattern of 1 in 4 weekends, 1 in 4 weeks on a late shift and 1 in 8 weeks on standby for an average of 45 hours per week. You receive an extra payment for this.

What you will be doing as a Repair & Maintenance Technical Specialist

• Support the on-site delivery of repair and maintenance activities within SLA to achieve business and customer outcomes in the most timely, safe and cost-effective way.
• Oversee more complex repairs on-site, for example, deep excavations and provide on-site validation of permits to break ground.
• Your role will work with and coach repair and maintenance teams to deliver for customers in a right-first-time, effective way of working, always keeping a priority focus on health and safety.
• We will be recruiting Repair & Maintenance Technical Specialists across the Thames Valley.
• Provide technical support and expertise to help teams comply with health and safety through all aspects of the repair.
• Mentor and coach less experienced team members to develop their technical skills and ability to operate in a compliant, safe and effective manner.
• Engage with our customers and councils to get work delivered in a timely manner with minimal disruption.
• Work to reduce leakage and the number and length of service interruptions in your area and support our ability to ensure we are always ready to respond.
• Undertake competency assessments of the R&M teams to ensure H&S compliance, and quality of work and to support ongoing skills development.

Essential criteria for this role

• Full UK driving licence.
• EUSR Water Hygiene card.
• NRSWA/SMSTS Street Works qualification.
• Service Avoidance L2.
• First aid qualification.
• Asbestos and COSHH awareness.
• Desirable: Abrasive wheels, manual handling, and Confined Space awareness training.

What’s in it for you?

• Offering a starting salary from £40,645 plus a company van & a fuel card.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays).
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work

We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.