Repair and Service Engineer

Hayward Tyler, Inc.; Luton; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Excellent training program

Generous annual leave

Pension plan with life assurance

Hybrid working policy

Healthcare scheme with cash back

Virtual GP and EAP

Employee discounts

Job summary

Hayward Tyler, Inc. is seeking a Repair and Service Engineer to perform on-site installation, commissioning, repair and maintenance of pumps and rotating equipment.

You will also support shop-based activities in Luton, overseeing assembly, overhaul and testing of equipment. The role requires effective communication with customers, supervision of site personnel, and adherence to safety and quality standards.

Qualifications

• Experience in field service or site-based roles is beneficial.
• Experience with pumps/rotating equipment or similar industrial machinery.
• Experience in Power/Manufacturing/Oil & Gas sectors.
• HV environment experience preferred.
• Offshore Safety & Emergency Training recommended.
• Ability to read and understand engineering drawings.

Responsibilities

• Carry out installation, commissioning, repair, and maintenance at customer sites.
• Act as primary customer contact during site activities.
• Supervise customer personnel, contractors, and third-party labour when required.
• Ensure compliance with health, safety, environmental, and quality requirements.
• Deliver work to agreed specifications and schedules.
• Maintain accurate site documentation and timesheets.

Skills

Field service experience

Pumps / rotating equipment

HV environment exposure

Reading engineering drawings

Problem-solving

Customer communication

Education

HNC / Technical Certificate / Apprenticeship in engineering

Tools

HV testing equipment

Torque tools

Measuring instruments

Job description

As a Repair and Service Engineer you will deliver on-site installation, commissioning, repair, and maintenance activities for pumps and rotating equipment while ensuring all work is completed safely, efficiently, to the required quality standards, and in accordance with customer specifications. The role acts as the main point of contact on site and is responsible for supervising customer personnel, contractors, and supplied labour where required.

When not engaged in field service activities or customer site work, the position holder will be working within the Fitting Shop at Hayward Tyler’s Luton facility, supporting the assembly, overhaul, repair, inspection, and testing of pumps and rotating equipment.

What you will do:

• Carry out installation, commissioning, repair, and maintenance activities at customer sites.
• Act as the primary customer contact during site activities.
• Supervise customer personnel, contractors, and third-party labour when required.
• Ensure all work complies with company and customer health, safety, environmental, and quality requirements.
• Conduct and contribute to risk assessments and promote safe working practices.
• Deliver work to agreed specifications, schedules, and quality standards.
• Control costs and utilise resources efficiently.
• Apply sound engineering principles and problem-solving techniques to site activities.
• Coordinate with engineering and management teams to resolve technical issues.
• Maintain accurate and timely site documentation, including service reports, timesheets, and expense claims.
• Support multiple pump and rotating equipment builds and overhauls.
• When not undertaking site work, support repair, and overhaul activities within the Luton Fitting Shop.

What you will need

• Previous field service or site-based experience is beneficial.
• Experience working with pumps, rotating equipment, or similar industrial machinery.
• Experience within the Power, Manufacturing, or Oil & Gas sectors.
• Experience working in HV environment is preferred.
• Offshore Safety & Emergency Training Course(s).
• Familiarity with Install and Commissioning.
• HNC, Technical Certificate, or a completed apprenticeship in engineering and/or equivalent job experience.
• Experience in reading and understanding engineering drawings.
• Mechanical and/or electrical hands-on experience.
• Strong practical problem-solving skills and willingness to develop technical knowledge.
• Ability to communicate effectively with customers and colleagues.

All candidates must be able to prove that they have the right to work in the UK.

Why work for us?

• Competitive compensation and benefits packages
• Excellent training and development opportunities
• Generous annual leave and option to purchase additional holidays
• Contributory pension plan with associated life assurance
• Hybrid working policy for select roles
• Healthcare scheme offering cash back on medical services (optician/dental etc.)
• Virtual GP surgery and employee assistance programme
• Range of employee discounts (including gyms, high street and online retailers)

About the team

Backed by a heritage of over 200 years, Hayward Tyler is a global leader in today’s top performing industrial pumps and motors. We employ 120 people at our UK headquarters in Bedfordshire and have sites in Scotland, India, China and the USA.

Our UK location offers a variety of options to manufacture new, upgrade, or replace existing installed equipment. We supply spare parts for all pumps and motors, including legacy products in all industries to include Oil and Gas, Power, Nuclear, and Water.