Repair Agent - 1st Shift

Best Buy; Lancaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading electronics retailer in the United Kingdom is seeking a Repair Agent to perform high-quality repairs on consumer electronics and appliances. This role involves diagnosing issues, building relationships with customers, and effectively managing repairs. Candidates should have at least 6 months of experience in electronics repair and possess relevant certifications. We foster a supportive and inclusive environment where all employees can thrive.

Benefits

Benefits package

Inclusive workplace environment

Qualifications

• 6 months of experience diagnosing and repairing consumer electronics and/or appliances.
• Able to lift weight up to 50 pounds with or without accommodation.
• Able to work in a fast-paced and non-climate-controlled environment.

Responsibilities

• Drive a positive customer experience by building relationships.
• Diagnose, order, and make installations for product repairs.
• Complete routine functionality and quality testing on all products.

Skills

Customer relationship building

Problem-solving

Repair skills

Communication skills

Education

Consumer Electronics and/or Appliance Manufacture Repair Certification

Tools

Parts Inventory System

Job description

Job Description

The Repair Agent performs high quality repairs on consumer electronics and appliances by addressing all unit symptoms and making repairs as necessary. Their responsibilities include communicating effectively and educating customers on product repairs.

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.

We are obsessed with building long term relationships with our customers. If you like working in a team environment that inspires individual and team success, you'd be a great addition to our team.

Key Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs.
• Diagnoses, orders, and makes installations for product repairs.
• Contacts customers with quotes for repairs and answers questions regarding cost, product installation, and operation.
• Completes routine functionality and quality testing on all products.
• Partners with colleagues and leaders to manage work-in-process (WIP) repairs.

Basic Qualifications

• Able to stand and sit for long periods of time
• Able to work in a fast-paced environment
• Able to work in a non-climate-controlled environment
• Able to lift weight up to 50 pounds with or without accommodation
• 6 months of experience diagnosing and repairing consumer electronics and/or appliances

Preferred Qualifications

• Consumer Electronics and/or Appliance Manufacture Repair Certification
• Sealed System Certification applicable to appliances
• 6 months of experience using Best Buy's Star and Smart Parts system or other Parts Inventory System

Best Buy is an equal opportunity employer.

Benefits

Best Buy offers a range of benefits to support your overall well-being, as outlined in the Benefits Guide. Eligibility may vary.

Application Deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.