Rental Manager

ARNOLD CLARK AUTOMOBILES LIMITED; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading car rental company in Greater London is seeking a Rental Manager to oversee branch operations. Responsibilities include managing fleet servicing, enhancing customer satisfaction, and mentoring staff. Ideal candidates will have strong leadership, interpersonal, and organizational skills. This full-time position offers a range of benefits including generous holiday allowance and private healthcare.

Benefits

33 days' holiday allowance

Private healthcare

Generous retail discounts

Flexible leave

Qualifications

• Strong interpersonal and communication skills are essential.
• Managerial experience required.
• Ability to motivate and train staff.

Responsibilities

• Oversee fleet servicing and ensure customer satisfaction.
• Organize logistics for vehicle delivery and collection.
• Mentor and train staff to maximize sales opportunities.

Skills

Interpersonal skills

Leadership skills

Organizational skills

Communication skills

Problem-solving skills

Sales skills

Job description

We're recruiting for an enthusiastic Rental Manager based at our Sydenham Car and Van Rental branch. As a Rental Manager for Arnold Clark, you'll be responsible for making sure everything at this busy branch runs smoothly, from overseeing fleet servicing to creating great experiences for our corporate clients. You'll also be the cheerful motivating force behind your employees, helping them to maximise any opportunity to increase sales, developing their skills and dealing with the nitty gritty, such as rotas, recruitment and health and safety. This role would suit a fantastic communicator who can inspire, problem solve and be super organised.

Day‑to‑day duties

• Dealing with all customer requirements for servicing, repairs and changeovers in an efficient and courteous manner
• Actively seeking new business and making sure existing customers are delighted with our service
• Organising logistics, such as the timely delivery and collection of vehicles in accordance with SLAs
• Overseeing all payments and staff cover and making sure admin duties are efficiently carried out
• Increasing incremental sales and exceeding set targets
• Mentoring and training staff
• Overseeing fleet management, including servicing, MOTs and mileages
• Liaising with other departments to make sure the branch is running smoothly
• Visits to corporate customers, events and corporate hospitality
• Very strong interpersonal and communication skills
• Previous Managerial experience
• A high level of accuracy and the ability to multi‑task
• High levels of organisation and leadership skills
• Forward planning and strategic thinking skills
• The ability to motivate and train staff
• A positive and proactive attitude

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• 33 days' holiday allowance with room to grow
• Private healthcare
• Generous retail discounts
• Flexible leave
• Maternity and paternity packages
• Access to training opportunities to grow and develop skills
• ...and much more!

Hours: Full time – Monday to Friday 8am to 5.30pm, weekends as required.

Every Arnold Clark employee is entitled to a wide range of benefits, including: Discount on new and used vehicles. Contributory pension scheme.