Rental Customer Advisor

ARNOLD CLARK AUTOMOBILES LIMITED; Preston; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading car rental company in Preston is looking for a part-time Rental Customer Advisor. Responsibilities include providing excellent customer service, handling queries, and managing daily reports. Ideal candidates will possess strong administrative and communication skills, and a full UK driving licence is required. This position offers a range of benefits, including generous annual leave and employee discounts.

Benefits

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Discount on new and used vehicles

Qualifications

• Flexibility to work shifts on a rota basis seven days per week.
• A full UK driving licence.
• Previous experience in the rental industry is a plus.

Responsibilities

• Deliver consistently excellent customer care, face to face and on the phone.
• Handle customer complaints and queries.
• Run daily reports and ensure they are acted on.

Skills

Strong administrative skills

Good communication skills

Ability to work as part of a team

Job description

We're looking for an organised and enthusiastic Rental Customer Advisor for our Preston Car & Van Rental branch. As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Responsibilities

• Deliver consistently excellent customer care, both face to face and on the telephone.
• Use your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
• Handle customer complaints and queries.
• Monitor and control expenditure.
• Run daily reports and ensure they are acted on.
• Help promote the branch and provide a positive customer experience.
• Occasionally cover other branches when needed.

Qualifications

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week, and also cover other branches.
• A full UK driving licence.

Nice to have (but not essential)

• Previous experience of working in the rental industry.

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Hours: Part time – Friday, Saturday and Monday 8am – 5pm.

Benefits

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• Discount on new and used vehicles
• Contributory pension scheme
• …and much more.