Rental Customer Advisor

ARNOLD CLARK AUTOMOBILES LIMITED; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading UK car rental company based in Leeds is searching for an enthusiastic Rental Customer Advisor to join its busy team. The successful candidate will deliver excellent service levels while demonstrating strong organizational and communication skills. Responsibilities include handling customer inquiries and complaints, managing daily reports, and promoting a positive customer experience. The role demands flexibility for shift work and a full UK driving license. The company offers generous employee benefits, including flexible leave and private healthcare.

Benefits

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Excellent customer care skills with a friendly approach.
• Strong communication and organisational skills.
• Ability to handle customer complaints effectively.

Responsibilities

• Deliver outstanding customer care in person and on the phone.
• Handle customer complaints and queries professionally.
• Work collaboratively with team members.

Skills

Customer care

Communication skills

Organisational skills

Teamwork

Administrative skills

Job description

We're looking for an organised and enthusiastic Rental Customer Advisor for our Leeds Car & Van Rental branch. As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us. The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they're acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed
• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website. Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• 33 days' annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more
• Discount on new and used vehicles
• Contributory pension scheme

Hours

Full-time: 45 hours per week, 5 days out of 7 and alternate weekends.