Rental Customer Advisor

Arnold Clark Group; Leeds; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-known rental company in Leeds seeks a dedicated team member for their Car & Van Rental division. You will provide outstanding customer service, handle queries, and work flexibly in a dynamic environment. Applicant must have strong administrative and communication skills, a full UK driving licence, and be able to work shifts. The role includes monitoring reports and ensuring an excellent customer experience. Join a company committed to diversity and employee care.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Strong administrative skills are essential for effective workflow.
• Ability to work as part of a team while providing high-quality customer service.
• Good communication skills to handle customer complaints and queries.
• Flexibility is required to work shifts and cover other branches as needed.
• Possession of a full UK driving licence is necessary.

Responsibilities

• Deliver excellent customer care in person and over the phone.
• Use communication skills to ensure tasks are completed efficiently.
• Handle customer complaints and queries professionally.
• Monitor expenditure and run daily reports.
• Help promote the branch and ensure a positive customer experience.
• Occasionally cover at other branches as necessary.

Skills

Strong administrative skills

Demonstrable ability to work effectively as part of a team

Good communication skills

Flexibility to work shifts on a rota basis

Full UK driving licence

Job description

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Full time: 45 hours per week, 5 days out of 7 and alternate weekends

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day‑to‑day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.