Rent Services Support Officer – Customer‑Focused & Flexible

Richmond and Wandsworth Council; Greater London; On-site; GBP 30,000 - 39,000; Full time

Job summary

A local government council in Greater London is seeking a Revenue Services Support Officer to join their Rent Collection Service. The role requires excellent telephone communication and customer service skills, dealing with tenant inquiries, providing guidance on rent accounts, and processing payments. The ideal candidate will be knowledgeable in housing benefits and possess strong interpersonal skills. Benefits include 40 days annual leave and a generous pension plan.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Strong communication and interpersonal skills are essential.
• Knowledge of housing benefits and rent collection processes is required.
• Ability to manage competing priorities effectively under pressure.

Responsibilities

• Act as first point of contact for tenant inquiries.
• Provide advice on rent accounts and payment options.
• Process incoming correspondence and refunds.

Skills

Strong communication

Interpersonal skills

Customer-first approach

Knowledge of housing benefits

Competence in IT systems

Job description

A local government council in Greater London is seeking a Revenue Services Support Officer to join their Rent Collection Service. The role requires excellent telephone communication and customer service skills, dealing with tenant inquiries, providing guidance on rent accounts, and processing payments. The ideal candidate will be knowledgeable in housing benefits and possess strong interpersonal skills. Benefits include 40 days annual leave and a generous pension plan.