Rent Account Manager NCCHS

NOTTINGHAM CITY COUNCIL; Nottingham; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A local government agency in Nottingham is seeking a Rent Account Manager to support tenants with rent arrears and welfare benefits. This role involves providing detailed advice, maintaining case records, and promoting excellent customer service. Ideal candidates will have experience in customer service and an understanding of housing legislation. Working hours are 37 per week in a hybrid model, with a salary range starting from £32,597 to £35,412. A fair and inclusive employer, the agency offers various benefits including competitive pay, annual leave, and pension schemes.

Benefits

26 days annual leave rising to 33

Defined benefit pension scheme

Health and wellbeing benefits

Discounted local memberships

Qualifications

• Experience in customer service roles, ideally within a housing context.
• Understanding of welfare benefits and housing legislation.
• Ability to review accounts and offer debt advice.

Responsibilities

• Provide support and advice to tenants regarding rent arrears.
• Maintain detailed case records for effective information retrieval.
• Stay updated with legislative changes affecting housing.

Skills

Customer care

Attention to detail

Innovative thinking

Job description

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Job Description

Role: Rent Account Manager

Contract Type: Permanent

Working Hours: 37 hours per week, 08:30 am - 4:50 pm

Worker Type: Hybrid Worker

Salary: Grade F - Starting Salary is £32,597 (Level one), rising to £35,412 (Level four)

Location: Harvey Road, NG8 3BB

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.

About the Role

We are currently on the lookout for an enthusiastic, customer focused individual to join our Rents team as a Rent Account Manager, supporting Nottingham City Council tenants with rent arrears and welfare benefits.

In this crucial role in our rents team, you will provide detailed advice, support, and assistance to customers regarding rent arrears and welfare benefits with the aim of maximising rental income. In this role, you will maintain accurate and detailed case records to ensure continuity of casework, enable effective information retrieval, support statistical monitoring, and assist with report preparation. You will also stay up to date with the latest legislative changes and continuously build on your professional knowledge.

As a Rent Account Manager, you will possess the drive and commitment to help us offer our tenants an excellent, customer-focused service.

About You

The ideal candidate will have:

• 1. To ensure that legal, statutory, and any other relevant provision governing or affecting the service area are strictly observed.
• 2. To ensure tenancies are sustained by providing support and advice to vulnerable tenants or those identified with a support need and referral to specialist agencies where appropriate.
• 3. To act as an expert resource for all rent-related matters for the Nottingham City Council Housing Services (NCCHS).
• 4. To be innovative in developing and implementing rents service improvements locally and be actively contributing to the Rents Service Improvement Plan, ensuring that local and corporate best practices are absorbed into the rents service.
• 5. Demonstrate and promote excellent standards of customer care in the context of NCCHS' Mission, Vision and Values, to uphold the NCC's Equality, Diversity and Inclusion strategy and objectives and to participate in training activities necessary to your post.
• 6. To review all accounts, taking action in accordance with current policy and procedures, including debt advice and repayment agreements.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

Closing Date: 13 November 2025

Interviews will be held: Thursday, 20th November 2025, at Harvey Road - Please note this is subject to change

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

By applying to this job, you agree to our Terms & Conditions.

About Us

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years' service) + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working - to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we'd like to reflect our local population more through our recruitment processes.

We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.