Rent Account Manager

Flagship Housing; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading housing provider in England is seeking a Rent Account Manager to join their team for a 12-month FTC. The role involves proactive rent collection, working closely with tenants to manage their accounts, and delivering exceptional customer service. Candidates should have strong communication skills and be proficient in numerical and systems skills. A valid driving license is required. This position offers the chance to support communities and help tenants feel secure in their homes.

Benefits

Great range of benefits

Qualifications

• Experience in a similar role is preferred.
• Ability to listen and empathize with tenants.

Responsibilities

• Proactively collect rent and support tenants.
• Deliver outstanding customer service.
• Set up regular rent payments and prevent debt.
• Work closely with tenants to understand and address debt causes.

Skills

Exceptional communication skills

Numerical proficiency

Systems skills

Ability to prioritize and manage a caseload

Education

GCSE or equivalent

Job description

We are pleased to share an opportunity for someone to us as a Rent Account Manager, responsible for the proactive and effective collection of rent within the "Victory Homes" area.

This is being offered as a 12 month FTC opportunity, working 37 hours, Monday- Friday.

As a Rent Account Manager, you will support tenants to sustain their tenancy and help prevent rent debt. Responsible for the proactive and effective collection of rent within the Victory Homes area. You will work with tenants in their home on a 1-2-1 basis when required.

As this is a field-based role and will require travel to our customers and properties.

You’re here to ensure tenants are managing their rent accounts in the best way they can and to deliver outstanding customer service and support when it’s needed. Setting up regular rent payments and prevent debt from reoccurring. Whilst working closely with our tenants, understanding the cause of their debt and locating the relevant support agencies and partners to help them.

You’ll support my manager to lead on our vision, Housing Made Simple, to make it as easy as possible for tenants to rent their homes whilst ensuring we are compliant with the law, legislation, and Flagship’s policies and procedures.

Applications are welcomed for the role of Rent Account Manager from those with exceptional communication skills with the ability to deliver complex and difficult messages in a simple and engaging way.

You must be able to listen and empathise in order to act in our tenants’ best interest. To be proficient in both numerical and systems skills. As well as have the ability to confidently prioritise and manage a case load based on urgency.

Educated to GCSE or equivalent standard or qualified by experience in a similar role. You will also need to hold a full valid driving licence.

Please see the attached Rent Account Manager – The Part I Play Statement, for responsibilities and requirements details.

We offer a great range of benefits, please click here to see the full list of benefits.

How to Apply

Click Apply Online below and attach your CV along with a supporting statement explaining why you’re the right person for the job. Prefer to showcase your personality? You can submit a short video (up to 3 minutes) instead—just share the link in the supporting statement box.

Please check your email (including spam folders) regularly for updates.

Application Closing Date

14th January 2026 (Midnight)

Applications may be reviewed, and candidates invited to interview ahead of the close date.

No Agencies please, we do not accept speculative applications.

About Us

Victory / Samphire/ Newtide Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.