Renewals Specialist — EdTech SaaS, High-Volume & Data-Driven

Everway; Northern Ireland; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading Neurotechnology firm in the UK is seeking a Renewals Specialist to enhance customer retention for education accounts. The role involves managing renewal quotes and customer communications using Salesforce and Gainsight. Ideal candidates will have at least 1 year of experience in customer service, strong organizational skills, and proficiency with CRM tools. The position emphasizes time management and attention to detail, with the flexibility of remote work.

Qualifications

• 1+ year experience handling customer renewals, billing, or revenue operations.
• Strong written and verbal communication skills across email, phone, and video.
• Demonstrated ability to manage high-volume tasks with precision and consistency.

Responsibilities

• Create and follow up on renewal quotes using Salesforce.
• Manage customer communication using Gainsight workflows.
• Guide customers through renewals and answer questions.

Skills

Customer support

Time management

Organization

Communication skills

Problem-solving

Attention to detail

Tools

Salesforce

Excel/Sheets

Gmail

Gong

Job description

A leading Neurotechnology firm in the UK is seeking a Renewals Specialist to enhance customer retention for education accounts. The role involves managing renewal quotes and customer communications using Salesforce and Gainsight. Ideal candidates will have at least 1 year of experience in customer service, strong organizational skills, and proficiency with CRM tools. The position emphasizes time management and attention to detail, with the flexibility of remote work.