Renewals Specialist

Everway; Antrim; Remote; GBP 80,000 - 100,000; Full time

Job summary

A neurotechnology software company in Northern Ireland is looking for a Renewals Specialist to oversee customer retention for education accounts. The role involves creating and managing renewal quotes, maintaining communication, and ensuring a smooth customer experience using tools like Salesforce. Candidates should have experience in customer renewals and strong organizational skills. The company offers competitive salary and benefits.

Benefits

Competitive salary

Bonus opportunities

Flexible work schedules

Health and wellness benefits

Career growth development programs

Qualifications

• 1+ year experience handling customer renewals, billing, or revenue operations.
• 1+ year working with revenue data with high accuracy.
• Prior experience with North American customers or in different time zones.

Responsibilities

• Create, send, and follow up on renewal quotes for assigned accounts.
• Manage inbound and outbound customer communication.
• Guide customers through renewals and answer questions.
• Maintain Salesforce hygiene – updating records in real time.
• Meet or exceed renewal timelines.

Skills

Customer renewals experience

Strong written and verbal communication

High accuracy with revenue data

Proficiency with Salesforce

Time management and organization

Problem-solving skills

Self-motivated and organized

Experience in EdTech or SaaS

Tools

Salesforce

Gmail

Excel/Sheets

Gong

Job description

Antrim, Northern Ireland, United Kingdom

Everway – Company Overview

At Everway (formerly n2y/Texthelp), we aim to lead the world in neurotechnology software, helping transform the way we understand and are understood. We are a global community of over 500 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we’re creating a world where differences are recognized and valued and where every individual can thrive.

About the Role

As a Renewals Specialist, you will drive customer retention across a high‑volume portfolio of smaller education accounts. Your focus will be primarily on transactional renewals, leveraging automation tools and online payment systems to ensure a seamless customer experience. You will work behind the scenes to keep operations running smoothly and will play a critical role in delivering a positive, consistent renewal experience.

Responsibilities

• Quote generation & follow‑up: Create, send, and follow up on renewal quotes for assigned accounts using Salesforce, ensuring renewals are closed on or ahead of schedule.
• Email communication: Manage inbound and outbound customer communication using Gainsight workflows, personal and shared inboxes.
• Customer support (non‑sales): Guide customers through renewals, answering renewal‑related questions via phone, email, or video call and routing others to the correct internal team when needed.
• Data accuracy: Maintain Salesforce hygiene – updating records, renewal stages, close dates, and customer activities in real time.
• Operational SLA ownership: Meet or exceed quote generation and on‑time renewals timelines.
• Exception routing: Identify and elevate scenarios that require Sales, Success or Management intervention.
• Process compliance: Follow documented SOPs for quoting, pricing, discounting, approvals, and customer responses.
• Demonstrate success: Manage high‑volume renewals with excellent time management, organization, and attention to detail.

Requirements & Qualifications

• 1+ year experience handling customer renewals, billing, or revenue operations.
• Strong written and verbal communication skills across email, phone, and video.
• 1+ year working with revenue data (quotes, pricing, ARR, discounts) with high accuracy.
• Proficiency with CRM and productivity systems (Salesforce, Excel/Sheets, Gmail, Gong).
• Demonstrated ability to manage high‑volume tasks with precision and consistency.
• Problem‑solver with sound judgement on when to elevate issues.
• Self‑motivated, organised, and effective working independently within a remote team.
• Strong sense of ownership and accountability toward revenue goals.
• 1+ year experience with EdTech or SaaS sales and/or renewals.
• Prior experience with Salesforce and/or Gong.
• Prior experience supporting North American customers or customers in different time zones.

Application Deadline

Please submit your application on our website by Friday 28th November 2025.

Benefits & Culture

You will enjoy a competitive salary with bonus opportunities, flexible work schedules, comprehensive health and wellness benefits, flexible time‑off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter.

Legal & Equal Opportunity Statements

We are committed to providing a Drug‑Free Workplace for all employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We monitor the demographic background and sex of our job applicants and employees to demonstrate our commitment to promoting equality of opportunity in employment and to comply with our duties under the Fair Employment & Treatment (NI) Order 1998.

If you are a resident of Northern Ireland, please indicate your community background and sex as part of a demographic survey. Answers will be kept anonymous and used solely for monitoring purposes.