Remote Welsh-Speaking Contact Centre Advisor

Adecco; Wrexham; Remote; GBP 20,000 - 25,000; Full time

Job summary

A leading recruitment agency is seeking a Welsh-speaking Contact Centre Agent to join their team working from home. This role involves providing exceptional customer service, handling inquiries, and resolving issues while maintaining professionalism. Ideal candidates have proven customer service experience and thrive in a fast-paced environment. Flexible shifts from Monday to Saturday are available.

Qualifications

• Proven experience in handling customer contacts and resolving inquiries.
• Ability to thrive in a fast-paced environment.
• Strong communication and interpersonal skills.

Responsibilities

• Handle up to 70 customer calls per day, addressing inquiries and resolving issues.
• Deliver high-quality customer service while adhering to established procedures.
• Communicate with clients and third parties to ensure seamless service delivery.

Skills

Customer Service Experience

Communication skills

Problem-solving

Job description

A leading recruitment agency is seeking a Welsh-speaking Contact Centre Agent to join their team working from home. This role involves providing exceptional customer service, handling inquiries, and resolving issues while maintaining professionalism. Ideal candidates have proven customer service experience and thrive in a fast-paced environment. Flexible shifts from Monday to Saturday are available.