Remote Welsh-Speaking Contact Centre Advisor

Adecco; Wales; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Contact Centre Agent to provide exceptional customer service from home. You will handle customer inquiries, ensuring a smooth experience while working flexible hours. Ideal candidates have strong communication skills and previous customer service experience. This role includes opportunities for career development and a supportive work environment.

Benefits

Career Development Opportunities

Supportive Work Environment

Qualifications

• Proven experience in handling customer contacts and resolving inquiries.
• Ability to control calls effectively, minimizing escalations.
• Strong verbal and written communication skills.

Responsibilities

• Handle up to 70 customer calls per day and resolve inquiries.
• Deliver high-quality customer service while adhering to procedures.
• Use initiative to provide effective solutions for customers.

Skills

Customer Service Experience

Call Management Skills

Excellent Communication Skills

PC Proficiency

Problem-Solving Abilities

Job description

A leading recruitment agency in the UK is seeking a Contact Centre Agent to provide exceptional customer service from home. You will handle customer inquiries, ensuring a smooth experience while working flexible hours. Ideal candidates have strong communication skills and previous customer service experience. This role includes opportunities for career development and a supportive work environment.