Remote Vulnerable Customer Specialist

Monzo; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Job summary

A leading financial service provider is seeking a Vulnerable Customers Advisor to provide support for individuals facing distress and financial difficulties. This remote position requires strong customer service skills and resilience to handle sensitive conversations. The ideal candidate has experience working with vulnerable customers and will assist in providing solutions while maintaining a compassionate approach. Competitive salary and benefits are offered.

Benefits

Learning budget of £1,000 for training and courses

Remote work opportunities

Diverse and inclusive work environment

Qualifications

• Experience working with adults facing various difficulties.
• Ability to manage sensitive conversations effectively.
• Compassion and strong personal boundaries required.

Responsibilities

• Handle escalations from Customer Service Advisors.
• Assist customers with addictions and financial issues.
• Provide appropriate service for individuals in distress.

Skills

Experience with vulnerable customers

Strong customer service skills

Personal resilience

Effective communication

Job description

A leading financial service provider is seeking a Vulnerable Customers Advisor to provide support for individuals facing distress and financial difficulties. This remote position requires strong customer service skills and resilience to handle sensitive conversations. The ideal candidate has experience working with vulnerable customers and will assist in providing solutions while maintaining a compassionate approach. Competitive salary and benefits are offered.