Remote VIP Concierge / Customer Executive - #1 Travel Brand

Not Just Travel; City Of London; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading travel franchise is seeking a VIP Executive to oversee operational elements of VIP client bookings. The role demands exceptional attention to detail and communication skills, as you will handle reservations, payments, and ensure a seamless experience for high-profile clients. Join a dynamic team that values excellence and client satisfaction in a rewarding travel environment.

Benefits

Competitive salary and benefits

Excellent pension scheme

Private medical, dental, and life insurance

Gym access

Generous holiday allowance

Qualifications

• Over 2 years of experience in travel operations and VIP client services.
• Advanced proficiency in Microsoft Office Suite and travel booking systems.
• Meticulous attention to detail with a focus on delivering seamless client experiences.

Responsibilities

• Deliver accurate and timely processing of VIP bookings, amendments, and payments.
• Maintain complete data integrity across all booking and payment systems.
• Manage itinerary adjustments including changes and cancellations.

Skills

Attention to detail

Strong Communication skills

Client Focused

Ability to Prioritise and Multitask

Tools

Microsoft Office Suite

Job description

The VIP Executive plays a pivotal role in supporting our high‑performing travel consultants by overseeing all operational elements of VIP client bookings. This includes managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion. The position demands exceptional attention to detail, outstanding communication skills, and the ability to juggle multiple priorities within a fast‑paced, client‑centric environment. In a typical week, you’ll:

Responsibilities

• Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation.
• Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell).
• Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs.
• Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues.
• Process and reconcile client payments with precision and confidentiality.
• Track and manage client service requests, ensuring timely follow‑ups and issue resolution.
• Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return.
• Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence.
• Support consultants by resolving operational challenges swiftly and discreetly.
• Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement.

Qualifications

• Over 2 years of experience in travel operations, VIP client services, and concierge environments.
• Advanced proficiency in Microsoft Office Suite and leading travel booking systems.
• Meticulous attention to detail with a focus on delivering seamless client experiences.
• Discreet and polished communicator, maintaining the highest standards of professionalism.
• Proactive problem‑solver with a strategic, solution‑oriented approach.
• Thrives in fast‑paced, collaborative settings, adapting quickly to dynamic environments.
• Dedicated to client satisfaction and committed to continuous learning and improvement.
• Step into the world of luxury travel with a career that’s as rewarding as it is exciting.

As a VIP Concierge / Customer Executive with Not Just Travel, you’ll play a key role in delivering world‑class experiences for high‑profile clients – where precision, passion, and professionalism meet every day. This is your chance to join the UK’s leading travel franchise, a multi‑award‑winning company celebrated for its innovation, rapid growth, and people‑first culture. If you’re driven by excellence and thrive in a dynamic environment where every detail matters, this is the opportunity to make your mark in the travel industry.

The Role at a Glance

Values: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey. Product / Service: Award‑Winning travel home‑working company. Growth: Over 400% in the last 5 years, breaking sales records every month. Pedigree: 2025 – Large Luxury Homeworking Business of the Year; TTG Luxury Awards 2025 – Best Lifestyle Franchise (World) & Best European Franchise; Global Franchise Awards 2022 – Sustainability Champion of the Year (Large Agency); Travel Weekly Agent Achievement Awards for the "Climate Hero" initiative; Eco Franchise of the Year; Disruptive Franchise Awards (#####); FastGrowth Index listing (2024); Ranked in Franchise Direct’s Top 100, alongside major brands such as Vodafone, and beating large household names.

Your Skills

• Experience in Travel Operations.
• Attention to detail.
• Strong Communication skills.
• Client Focused.
• Ability to Prioritise and Multitask.

Who we are

We’re Not Just Travel – the UK’s #1 travel franchise, helping hundreds of people turn their passion for travel into thriving businesses. Our success is built on independence, innovation, and an unwavering focus on people – our team, our franchisees, and our customers.

Our Highlights

• Homeworking Agency of the Year – 5 years running.
• Top‑rated travel franchise in the UK.
• Top 10 franchise in the UK (beating household names).
• Top 5% franchise nationwide.
• £2bn+ buying power.
• Continually featured in national and trade press.

Benefits

• Competitive salary and benefits.
• Excellent pension scheme.
• Private medical, dental, and life insurance.
• Gym access.
• Monthly rewards and recognition.
• Generous holiday allowance.
• Commission on any referred customers.
• Travel discounts and exclusive perks.
• Learning & Development Programme.

And most importantly – you’ll be part of a company that lives its values: Do the Right Thing | Loyalty & Appreciation | Mutual Respect | Trust & Honesty | Success Driven | Enjoy the Journey. Ready to take your travel operations expertise to the next level? Step into a role where your dedication and skill are recognised, rewarded, and celebrated. Join Not Just Travel and be part of an ambitious, values‑driven team that’s shaping the future of luxury travel – one unforgettable journey at a time. Apply now and join us at Not Just Travel – where ambition meets adventure.