Remote UKI Customer Engagement Advocate

ServiceNow; Staines-upon-Thames; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology firm in the UK is seeking a Customer Advocate to manage and enhance customer engagements and relationships. This role involves designing engagement programs, leading strategic meetings, and collaborating with stakeholders to ensure quality interactions. Candidates should possess strong problem-solving skills, the ability to influence effectively, and familiarity with productivity tools. A dynamic work environment awaits, fostering flexibility and trust.

Qualifications

• Proven problem-solver with customer-centric approach.
• Ability to build consensus among stakeholders.
• Experience leading high-performing teams.
• Strong ability to influence and resolve conflicts.
• Capable of managing change in dynamic environments.
• Excellent verbal and written communication skills.
• High energy and strong work ethic.

Responsibilities

• Design and execute the Customer Engagement program.
• Lead executive-level customer engagements.
• Capture takeaways and track action items.
• Ensure best practices for executive sponsorship.
• Optimize processes for customer meetings.

Skills

Customer needs understanding

Building consensus

High-performing team leadership

Influencing and motivating others

Change management

Executive presence

Verbal and written communication

Proficiency in PowerPoint

Proficiency in Excel

Familiarity with productivity tools

Tools

Power BI

Dynamics

Job description

A leading technology firm in the UK is seeking a Customer Advocate to manage and enhance customer engagements and relationships. This role involves designing engagement programs, leading strategic meetings, and collaborating with stakeholders to ensure quality interactions. Candidates should possess strong problem-solving skills, the ability to influence effectively, and familiarity with productivity tools. A dynamic work environment awaits, fostering flexibility and trust.